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Real-Time Coaching Builds World-Class Contact Centers
White Papers Real-time coaching has the added advantage of driving immediate improvements in agent performance and productivity while enhancing call quality and customer satisfaction. Coaching contact center agents yields impressive results - it enhances the...
[July 25, 2006, 3:16]
Packaging Company Lowers Costs and Administration Time With Messaging Server
White Papers Because of the company's previous satisfaction with Microsoft Windows Server System and Microsoft Exchange Server version 5.5, the company decided to upgrade to Exchange Server 2003 running on Microsoft Windows Server 2003.
[September 14, 2006, 0:00]
When Design Automation Becomes a Competitive Necessity
White Papers The company's challenge was to compete with local and multinational companies for a share of India's growing power market and ensure customer satisfaction through on-time product delivery. For more than 68 years, Crompton Greaves Ltd.has been...
[January 15, 2008, 0:01]
Instant OfficeView
Downloads Instant OfficeView helps your company improve customer service and client satisfaction. Instant OfficeView is a staff in-out board that updates in real-time without polling a server. Instant OfficeView displays the names and status of users running...
[March 3, 2007, 7:00]
TipTally
Downloads TipTally will dismiss you from tiresome mathematical computation and guarantee satisfaction both to you and your waiter. Eating out in a company of your closest friends can be fun and easy with your personal helper - TipTally, which enables you to...
[October 5, 2005, 8:00]
Empowering ITIL Success With WhatsUp Gold
White Papers ITIL processes can provide substantial benefits to IT organizations including increased end user/customer satisfaction; improved service availability (directly contributing to higher revenue and profitability); increased financial savings from...
[November 27, 2009, 23:00]
Site Checker
Downloads Site Checker will save you time and money and if you have a web service it will give your customers more satisfaction. From the developer: "This program automatically checks the online status of your web sites.
[October 7, 2002, 14:19]
Integrating People, Information, and Resources to Empower Field Services Organizations
White Papers It describes how the streamlined processes and integrated information provided by Field Services for Microsoft Dynamics AX can empower field service teams to lower response times and costs, increase first-time fix ratios, boost revenues, generate...
[April 3, 2008, 1:02]
BI Imperative Web Seminar - Focus on Building the BI Competency Center
White Papers The presenter of this webcast shows how to exploit the benefits of BI Competency Centers, including: increased use of business intelligence; greater business-user satisfaction; better understanding of the value of BI; faster decision making...
[August 31, 2007, 1:00]
Making the Right Choice Between Direct Connect and Amplified Headset Solutions
White Papers Both Plantronics direct connect headsets and Plantronics amplified solutions are excellent choices for improving productivity, reducing operator fatigue, and improving customer satisfaction. As the worldwide leader in lightweight, professional...
[March 12, 2008, 0:01]
Shanghai GM Achieves Early Returns on SAS Warranty Solution
White Papers While production volumes have tripled over the past years, Shanghai GM needed a strong system to improve the efficiency of its warranty analysis cycle to maintain high customer satisfaction and quality reputation as well as to manage costs.
[November 17, 2006, 0:00]
Avaya Global Services - Helping BMW Group Canada Deliver High-Performance Customer Care
White Papers By implementing IP Telephony applications with Comprehensive Services Support across their corporate campus, BMW's Canadian subsidiary is able to deliver consistent customer brand satisfaction while positioning their communications platform for...
[April 12, 2007, 1:00]
Getting to First in Line: Utilizing Proactive Notification to Improve Collection
White Papers Avaya's Proactive Outreach for Financial Services solution can help business in the design, development, launch, management, and analysis of multi-channel, interactive outbound notification campaigns, resulting in the ability to recover capital...
[August 7, 2009, 1:20]
Novell Case Study: TAFE Tasmania
White Papers With Novell GroupWise, the organisation established secure e-mail and data access, increasing employee collaboration and user satisfaction. With an increasing amount of workplace training being delivered, coupled with the need to support tens of...
[April 5, 2007, 1:00]
MercadoLibre Moves to Grid Computing to Handle Booming Internet Business, Sees Benefits of $5.1 Million Over Five Years
White Papers The explosive growth, however, put a strain on the MercadoLibre's mainframe-based computer system, leading to site outages and slowdowns that threatened to hurt sales and customer satisfaction. Since opening its doors in 1999, MercadoLibre.com's...
[September 14, 2006, 0:00]
mySAP Customer Relationship Management Enables Brewery to Provide Better Service and Gain a Competitive Edge
White Papers This resulted in reduced costs and increased customer satisfaction. Sociedade Central de Cervejas, Portugal's second-largest brewery, needed better control of its customer servicing system. To gain this control, it implemented mySAP Customer...
[November 28, 2005, 23:00]
Online Wine Retailer Rebuilds Architecture to Support Growth
White Papers Over the past few years, the company has experienced significant growth and needed to expand its IT infrastructure to support this increase in customers and transactions.wine.com was determined to increase its customer satisfaction by driving...
[November 29, 2006, 0:00]
IDC White Paper - The Tangible Benefits of Blade Clients
White Papers IDC interviewed 10 customers using blade solutions for their desktop computing at the end of 2004 and asked respondents to quantify the costs and benefits of using ClearCube blade clients in terms of cost savings, productivity increases, and...
[February 14, 2005, 23:00]
FREE bMighty Report: Mobility in Small and Midsize Companies--a $499 value!
White Papers Learn how the appropriate solution can promote greater collaboration among your mobile workers, and improve customer care and satisfaction. How are small and midsize businesses putting mobile technology solutions to the most productive use?
[April 18, 2008, 10:55]
A Context-Aware Smart-Call-Center Solution: Improving Customer Service for Online Games
White Papers This paper proposes a context-aware smart-call-center solution which increases customer satisfaction and provides cost savings to online game operators. Call centers play an important role in the online game industry, using automatic call...
[March 24, 2006, 0:01]
