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Carrier-Grade J2EE as the Foundation of the Oracle SDP
White Papers The technology foundation for Oracle's Service Delivery Platform is the widely adopted industry standard Java EE (formerly known as J2EE) enhanced to be carrier-grade. As a result, a service provider that deploys the Oracle Service Delivery...
[August 17, 2007, 10:23]
Reuters reaches £500m outsourcing deal
News Reuters is aiming to slash IT service delivery costs by a quarter through a £500m outsourcing deal with Fujitsu Services to roll out a standardised IT platform across its global operations. Around 300 IT staff will transfer across to Fujitsu as...
[August 16, 2007, 17:24]
Local e-government needs a new approach
News Councils should adopt a new approach to e-government in order to push up performance and efficiency, improve e-service delivery and become "proactive" in linking with local communities through e-democracy, according to a report issued on 19...
[January 20, 2005, 15:30]
How to Deliver Superior Professional Services Cost-Effectively
White Papers Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs. Features you should look for in a remote service delivery solution This new Ziff Davis White Paper examines new...
[June 15, 2009, 11:11]
Tesco.com takes 60,000 orders a week
News The home delivery service is raking in a massive £5m a week, whilst other UK supermarket chains have had to bow out of their Internet offerings. McNamara believes the convenience factor of the service is well worth the £5 delivery charge.
[October 10, 2000, 12:56]
VisualResponse
Downloads Receive instant notifications of service delivery problems KEY FEATURES: Real-time reporting of service levels, true response time measures Fast deployment, agentless technology Global views with easy drill down to detailed reports Identifies the...
[March 10, 2006, 7:00]
Introduction to ITIL
White Papers ITIL is a set of processes for IT Service Support and Service Delivery. ITIL is a set of processes for IT Service Support and Service Delivery. The White Paper introduces; Service Desk; Incident Management; Problem Management; Change Management...
[January 23, 2007, 0:00]
Ten Tips for Successfully Implementing ITIL
White Papers The management and control of the IT infrastructure is a critical function and improved service delivery and service support processes will increase the efficiency and effectiveness of operational delivery.
[March 22, 2006, 0:01]
ITIL Fast Time to Value
White Papers This webcast discusses: ITIL momentum, service delivery and service support processes, the value of service delivery processes, time to value in service delivery, and the role of predictive modeling in service delivery.
[April 19, 2006, 0:00]
Going Beyond ERP: A Roadmap for Transforming Government Enterprises
White Papers This Guide is written for local government officials interested in creating an enterprise resource planning (ERP) strategy that integrates core operational areas across the government enterprise to deliver improved performance and service delivery.
[July 12, 2005, 6:00]
DWP IT was not that impressive!
Talkback Ok part of the problem is with the Government constantly changing things, but the rest is service delivery. Still, at least thing will be different in the NHS where the government don't keep changing the rules and there is no resistance to service...
[August 8, 2008, 15:13]
Spanish Banking Institution Migrates Development Projects on to Single, Innovative Environment
White Papers This resulted in duplication of effort and disparate service delivery. With a new Microsoft-based multi-channel service delivery system, the company transformed its IT infrastructure so that all applications are centrally managed.
[December 6, 2008, 0:23]
Spanish Bank Migrates Development Projects on to Single, Innovative Environment
White Papers This resulted in duplication of effort and disparate service delivery. With a new Microsoft-based multi-channel service delivery system, the company transformed its IT infrastructure so that all applications are centrally managed.
[August 10, 2007, 11:21]
ITIL V3: The Path to IT Operational Excellence
White Papers Based on the comprehensive set of management best practices spelled out in the internationally accepted IT Infrastructure Library, ITSM can be instrumental in optimizing service quality, improving service levels, reducing service delivery costs...
[May 1, 2007, 1:00]
Epsom and Ewell Boosts Call Center Efficiency by 20% and Cuts Costs With Citizen-Centric Service Innovation
White Papers Epsom and Ewell Borough wanted to modernize and improve service delivery and increase the range of services available to local residents and businesses and cut costs through automation and increased staff productivity.
[March 25, 2008, 0:01]
Mobile In-Store Personalized Services
White Papers The service delivery network that powers the MSA involves retail stores and their business partners such as manufacturers. This paper presents the core technologies that one developed in this cross-organizational service network to support the MSA...
[May 1, 2009, 1:18]
IT Service Optimization: An Introduction
White Papers IT Service Optimization (ITSO) is aimed at optimizing the planning and delivery of IT services. This paper introduces ITSO and discusses tools and processes that can improve the planning and delivery of IT services.
[March 15, 2006, 0:01]
Unpaid overtime still common for IT pros
News In 2006, 44.8 per cent of ICT workers and 30.6 per cent of IT service delivery employees worked unpaid overtime. According to Trades Union Congress (TUC) research, ICT workers work an extra six hours and six minutes per week, while IT service...
[February 26, 2007, 8:35]
Businesses reject SaaS as core platform
News Despite the cost savings software-as-a-service (SaaS) promises to provide, some businesses believe the on-demand delivery model is not suitable as a platform for core enterprise-class applications. He noted, however, that there needs to be wider...
[May 21, 2008, 14:51]
HP lands £320m government deal
News The FCO said the seven-year deal is based on a "joint delivery model" rather than a traditional outsourcing arrangement, with individual elements of service delivery handled by both HP and the FCO's in-house IT team.
[February 18, 2005, 14:55]
