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HP launches security products
News It provides an enterprise view and security governance framework for service-level agreements, operations-level agreements and policies, processes and procedures. A second component is the Information Security Service Management (ISSM) reference...
[June 22, 2007, 14:47]
ISPs snub BT broadband overhaul
News For ISPs, one of the biggest issues is the lack of service level agreements for ADSL; BT is currently refusing to offer any. Oftel claims it is currently investigating the issue of service level agreements but has made no decision on whether to...
[May 2, 2001, 6:41]
For Dell, industry standard now includes Linux
News The company also claims to have made inroads in the Linux services market and to have reached a comfort level with Linux systems where it can now solve over 90 percent of Red Hat Linux service calls without need to involve Red Hat.
[June 8, 2006, 14:55]
Sun's blades will virtualise Solaris
News On Tuesday Sun showed a demonstration of this stage, which is still hypothetical, where an IT manager has an N1 console, at which he or she can request that an application gets a particular service level.
[December 11, 2002, 9:57]
Assessing cloud providers review
Reviews Service Level Agreements One of the first steps for choosing a cloud service provider is to evaluate the level of service offered and the guarantees behind that service. That information is contained in a Service Level Agreement, or SLA.
[July 14, 2009, 14:03]
HP: EDS job cuts won't affect service delivery
News It's business as normal and the work that we do for our customers will continue and the same level of service will be provided. According to the Public and Commercial Services Union (PCS), which represents more than 2,000 EDS staff in the UK, the...
[October 10, 2008, 9:59]
European mobiles dial up ringback tones
News Ovum and others say ringback tones are difficult to explain and therefore market and managing the service can be complicated at a network level for operators, at device level and in terms of securing rights with content companies such as music...
[August 26, 2004, 10:35]
Hotmail's cold shoulder
Leader We know that any service with millions of users will have a constant low level of problems to fix. In our news story on this, a consultant recommends that people move their email to the service provided by their ISPs on the sensible grounds that a...
[November 24, 2005, 13:45]
Want to capture a .com? Get in line
News The Mountain View, California-based company submitted its Domain Names Wait Listing Service proposal to a group of registrars late last year and is collecting feedback through 18 January. It hopes to have a trial service up and running in late March.
[January 7, 2002, 10:47]
European regulation fails to solve broadband problem
News Not only are they overpriced, said Lewis, but they are also of low quality and with no service level agreements customers can wait long periods for installation. With such "excruciatingly slow" delivery times, Ebone's director of corporate...
[May 3, 2001, 11:30]
Do mobile developers do IT with a social conscience?
Blog The trouble is, you’ve probably seen the news about the huge amount of texts sent by the average youth these days and analysis companies are rapidly building up profiles of our mobile-based behaviour to CRM the ‘besjesus’ out of us (or so they...
[January 22, 2009, 1:03]
Hosting automation to the rescue
News Service-level management -- The service components inside the data centre do not integrate well and produce a lack of service-level monitoring and reporting. Large, traditional large Internet data centres across Asia may soon become extinct, as Web...
[November 22, 2001, 15:59]
Cabinet Office hit by Web site outage
News The report revealed that only 3 percent of the 436 online public service Web sites achieved a Level A rating, which is considered to be the minimum standard under the W3C Web Content Accessibility Guidelines.
[December 1, 2005, 11:55]
NetWorld+Interop: Intel outlines 'intelligent network'
News We're talking about a new intelligent network that has security, baseline quality of service and policies to ensure certain applications get the level of service they require," he said. In deploying new services, provisioning -- the process of...
[September 15, 1999, 16:24]
Assess e-info vulnerabilities
News If your company engages in service-level agreements that are based on the timely flow of communication, failing to meet contractual obligations often carries stiff penalties. For example, Bill Fallon, vice president of EasyLink Services, which...
[February 19, 2003, 8:49]
Flak flies over ICANN contract renewal
News The Internet Multicasting Service, a group that bid unsuccessfully for the right to run the .org domain, and Nominet, the .uk country code top-level domain (ccTLD) registry, have both written to the Department of Commerce expressing their dismay...
[February 10, 2003, 16:54]
Don't leave risk management to chance
News This is not only going to be the actual fact — e.g.does the application/service conform to any Service Level Agreement (SLA) — but also how the service is perceived by the end users. For more, click here.state that a service is to be available 99...
[October 4, 2005, 16:00]
Coders 'have support concerns' over open source
News A recent survey of 185 of JBoss' customers, carried out by research company Velociti Partners, found that JBoss was given a score of 5.42 out of a maximum of seven, indicating that customers on average "somewhat agree" that JBoss "consistently...
[January 18, 2005, 14:00]
BTopenworld accused of call centre incompetence
News BT representatives liaise with the call centres to brief them on the latest Internet service packages available, but admit that they too have received customer complaints about the level of experience possessed by helpline staff.
[October 5, 2001, 17:33]
Best BatterySaver for S60 3rd edition
Downloads Features: The application allows setting different profiles for battery.Active profile can be chosen automatically or manually.The automatic profile switching can be set according to scheduleor when the charger is plugged in or unplugged.Each...
[September 13, 2009, 8:00]
