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Russian Cellular Leader, VimpelCom, Counts on Avaya Contact Center Solution to Deliver Superior Customer Service
White Papers So when subscriber growth threatened to overwhelm operators with customer calls at the company's contact centers, finding a solution to improve its responsiveness to customers quickly became a top priority for VimpelCom.
[May 8, 2007, 1:00]
Mining Company Targets $10 Million Per Year in Savings With Mobile Solution
White Papers Using application blocks from the Microsoft patterns & practices group, the company developed a mobile device-based solution that utilizes Windows Mobile 2003, Microsoft SQL Server 2000 Compact Edition, the Microsoft .NET Compact Framework 1.1...
[November 6, 2007, 0:00]
Bell Canada Signs Seven-Year, Contract With Large Canadian Financial Institution for a Fully Outsourced Internet Protocol-Based Contact Centre Solution
White Papers To provide the integration of multiple channels providing customers with an improved and consistent call experience, and to provide location flexibility and extendibility by leveraging the existing IP network infrastructure allowing agents' the...
[June 2, 2006, 0:00]
Just-in-Sequence Solution With SAP for Automotive Supports Leaner, More Cost-Effective Manufacturing Processes
White Papers Based on the industry solution SAP for Automotive, JIS processing is being implemented at various Brose locations in line with its global rollout. The Brose Group, a worldwide supplier to the automotive industry, is setting standards in Just-In...
[June 2, 2006, 0:00]
LippoBank Consolidates Data, Strengthens Disaster-Recovery Process With Cisco Storage Solution
White Papers The bank has strengthened its business-continuance process with a Storage Area Network (SAN) solution from Cisco Systems. The solution comprises a Fibre Channel-based SAN with Internet Protocol (IP) integration, enabling stored data to connect with...
[June 6, 2006, 0:00]
VoIP The Evolving Solution and the Evolving Threat - Great potential, but must be protected...
White Papers VoIP is an evolving solution that brings voice and data traffic together on the same IP-based network. Ensuring the integrity of transmissions and guarding against malicious activities is crucial to the success of the solution.
[March 13, 2007, 3:32]
Visible Breakthrough: EMC Insurance Companies Improves Business Continuity With SAN Solution
White Papers As a solution EMC Insurance Companies created an innovative Storage Area Network (SAN) solution with help from Unisys technical consulting services. Headquartered in Des Moines, Iowa, EMC Insurance Companies has been serving policyholders and...
[June 2, 2007, 1:00]
Software Company Increases Efficiency in Early Stages of Solution Rollout
White Papers Working with Microsoft Gold Certified Partner e4e, Aztecsoft rolled out business management solution Microsoft Dynamics AX 4.0. The rapid growth of software developer Aztecsoft meant its disparate IT infrastructure could no longer scale to provide...
[September 6, 2007, 1:00]
Mortgage Field Service Firm Speeds Results of Inspections 21 Percent With Mobile Solution
White Papers To speed the process, Safeguard replaced the system with a solution based on the Microsoft .NET Compact Framework and Web services running on Pocket PCs with Windows Mobile 2003 software. Inspectors for mortgage field service firm Safeguard...
[November 10, 2006, 0:00]
How to Select an Anti-Spam Solution
White Papers Corporate IT managers and email administrators need help in determining an appropriate anti-spam solution for their enterprise. In this live webcast, Gartner analyst Arabella Hallawell explores the key issues in identifying and selecting an...
[March 14, 2007, 5:05]
Stratus Technologies Hosted IP Centrex Solution
White Papers The Stratus E-REV solution enables service providers to profit from the growing enterprise VoIP services market by delivering superior value to enterprises of all sizes while preserving existing investments and streamlining services management.
[March 12, 2008, 0:01]
Computer Sciences Corporation Saves Time and Money With a Centralized EPM Solution
White Papers Overall, CSC anticipates that the solution will save at least 30 percent on updating efforts for general team members, 50 percent for project managers, and more than 60 percent for project management office staff.
[November 17, 2007, 0:00]
Fast-Growing Manufacturer Steps Up Customer Service Efforts With CRM Solution
White Papers To provide the information its sales and service representatives needed to serve clients quickly and effectively - and to safeguard its confidential customer data - The Orthotic Group, with the help of its partner, Tectura Corporation, deployed...
[January 23, 2007, 0:00]
A Scalable Solution for Seamless Integration
White Papers As a solution CEC deployed a 32-processor Unisys ES7000 server employing Intel Xeon 1.4 GHz processors and running in a Microsoft Windows 2000 Datacenter Server and SQL Server 2000 environment. Career Education Corporation (CEC) is the world's...
[June 2, 2007, 1:00]
TransFonD Brings Romania's National Banking System Into the Electronic Era With IBM Infrastructure Solution
White Papers To compete in the European Union, Romania needed to upgrade its banking IT infrastructure and implement an electronic interbank payment solution. The solution to this was a scalable, flexible, service oriented architecture and messaging software...
[March 15, 2007, 0:00]
School Staff Gains Immediate Access to Student Information With Handheld Solution
White Papers They turned to Microsoft Certified Partner Otis Educational Systems, which provided them with the iProfile student profile solution. With school safety a growing concern and student populations more physically mobile, school administrators often...
[November 10, 2006, 0:00]
Statoil Uses SAP Learning Solution, LSO 100, for Enterprisewide Learning Management
White Papers This study reviews Statoil's adoption of the SAP Learning Solution. Statoil is an integrated oil and gas company headquartered in Norway. Represented in 28 countries, the company has 17,000 employees with nearly 40% of these employees working...
[April 21, 2005, 0:00]
Cisco and SES Americom to Launch Complete IPTV Solution for North American RLECs
White Papers Cisco and SES AMERICOM, an SES company, entered into an agreement to enable in North America to easily, quickly and cost-effectively offer IPTV to their subscribers using an innovative solution that combines the Cisco IP Next-Generation Networks...
[November 17, 2007, 0:00]
Better Together: How the Quest One Identity Solution Products Enhance Each Other
White Papers The Quest One Identity Solution includes products that address the challenges of identity and access management by enabling organizations to improve efficiency, enhance security, and achieve compliance.
[November 14, 2009, 0:21]
Shipping Company Cuts Costs 25 Percent With New Interactive Mapping Solution
White Papers Liaison's recent Radio Frequency Identification (RFID) tracking solution, based on Microsoft technology, shows how the company uses technology to respond to customers' needs. Dispatchers use the Virtual Earth solution to visually follow trucks...
[December 1, 2008, 23:00]
