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IBM launches enterprise software suite

...reach customers through multiple web channels. The software range, dubbed the IBM Customer Experience Suite, features everything from mashup creation to content management, portlets, social... Read more

17 September, 2010 by Larry Dignan
IBM <endeca_term>Customer Experience</endeca_term> Suite and Mobile Application Delivery

IBM Customer Experience Suite and Mobile Application Delivery

IBM Customer Experience Suite software-enabled web portals provide personalized applications based on role... Read more

4 April, 2012
Nine Easy Steps for Quick <endeca_term>Customer Experience</endeca_term> Tune Up

Nine Easy Steps for Quick Customer Experience Tune Up

Customer experience (CE) is the new imperative. However, among the top concerns companies... Read more

21 July, 2011
How To Achieve a Great and Profitable <endeca_term>Customer Experience</endeca_term>

How To Achieve a Great and Profitable Customer Experience

...first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers... Read more

15 July, 2011
How to Achieve a Great - and Profitable - <endeca_term>Customer Experience</endeca_term>

How to Achieve a Great - and Profitable - Customer Experience

...research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the... Read more

19 April, 2011
How to Achieve a Great- and Profitable -<endeca_term>Customer Experience</endeca_term>

How to Achieve a Great- and Profitable -Customer Experience

...research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the... Read more

4 April, 2011
The Business Impact of the <endeca_term>Customer Experience</endeca_term>

The Business Impact of the Customer Experience

...Research white paper explores the relationship between revenue and a company's Customer Experience Index (CxPi) score, and it provides interactive models that illustrate how... Read more

10 November, 2010
CIO2CIO: Use IT to Deliver a Superior <endeca_term>Customer Experience</endeca_term> -- and Beat the Competition

CIO2CIO: Use IT to Deliver a Superior Customer Experience -- and Beat the Competition

...leaders are on a mission to lead initiatives that deliver a superior customer experience that differentiates their companies from their competitors. Customer experience management that... Read more

2 December, 2011
What's your <endeca_term>Customer Experience</endeca_term> Advantage

What's your Customer Experience Advantage

...SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage Read more

19 April, 2011
Enhancing the <endeca_term>Customer Experience</endeca_term> with Loyalty Management

Enhancing the Customer Experience with Loyalty Management

...Management helps you collect valuable data that enables you to enhance the customer experience. You can then increase customer retention and foster development of a... Read more

19 April, 2011
Bloomberg BusinessWeek - Colmobil <endeca_term>Customer Experience</endeca_term> Research Study

Bloomberg BusinessWeek - Colmobil Customer Experience Research Study

...s largest auto importer, is using SAP CRM to deliver a differentiated customer experience. (Bloomberg Businessweek Research Services, 2011 Read more

4 April, 2011
Orchestrate Digital Initiatives to Better the <endeca_term>Customer Experience</endeca_term>

Orchestrate Digital Initiatives to Better the Customer Experience

...digital venues. But these efforts don't always result in a compelling customer experience. How does a business supercharge its digital strategy and deliver a... Read more

24 November, 2010
How to Deliver a Great <endeca_term>Customer Experience</endeca_term> and Lower Costs - Achieving Interaction Excellence Across Multiple Touch Points - CMO

How to Deliver a Great Customer Experience and Lower Costs - Achieving Interaction Excellence Across Multiple Touch Points - CMO

...enough to gain a competitive edge. Organizations need to deliver a superior customer experience, one that's consistent across all customer touch points Read more

29 October, 2010
Transforming the Contact Center for a New Era of <endeca_term>Customer Experience</endeca_term> Management

Transforming the Contact Center for a New Era of Customer Experience Management

...and enhancing their level of customer engagement - by implementing end-to-end customer experience management solutions: context-aware service strategies in the contact center, the... Read more

1 June, 2010
Adobe's Approach to <endeca_term>Customer Experience</endeca_term> Management

Adobe's Approach to Customer Experience Management

The financial impact of delivering improved customer experiences is significant. Forrester estimates the annual revenue... Read more

1 December, 2011

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