customer relationship management articles, videos, photos and opinions

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Dell teams up with Salesforce on cloud tools for SMEs

...work best for their business.Dell is also integrating Salesforce's CRM (customer relationship management) system and connecting the Salesforce Sales Cloud to a variety... Read more

31 August, 2011 by Rachel King

SAP pushes out modular update to Business Suite 7

...Suite 7 platform, such as the SAP Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) products. For example, SAP ERP 6.0 customers now... Read more

18 May, 2011 by Ben Woods
The Antecedents of Electronic <endeca_term>Customer Relationship Management</endeca_term> Performance (e-CRM) in Electronic Services

The Antecedents of Electronic Customer Relationship Management Performance (e-CRM) in Electronic Services

...that customer trust, privacy, usefulness, service quality as the antecedents of electronic customer relationship management performance in electronic services Read more

1 January, 2012
Bank Increases New Accounts With Flexible <endeca_term>Customer Relationship Management</endeca_term> Tool

Bank Increases New Accounts With Flexible Customer Relationship Management Tool

...data to create successful products and services. In 2006, it deployed a Customer Relationship Management (CRM) solution based on Microsoft Dynamics CRM. Since the solution... Read more

1 September, 2010
Operational <endeca_term>Customer Relationship Management</endeca_term> (CRM) Using Short Message Service (SMS

Operational Customer Relationship Management (CRM) Using Short Message Service (SMS

To make sure that customer receive a personal attention, the front-office officer calling customers day by day to remind... Read more

1 January, 2012
Mining Unstructured Data Using Artificial Neural Network and Fuzzy Inference Systems Model for <endeca_term>Customer Relationship Management</endeca_term>

Mining Unstructured Data Using Artificial Neural Network and Fuzzy Inference Systems Model for Customer Relationship Management

Data warehouse and mining are able to provide the structure to record whole customer's information, detecting important... Read more

1 July, 2011
Floor Covering Firm Improves Sales Process With <endeca_term>Customer Relationship Management</endeca_term>

Floor Covering Firm Improves Sales Process With Customer Relationship Management

modulyss - formerly Domo Contract Flooring - is a designer and producer of floor coverings. The company wanted to make... Read more

1 August, 2010
Police Force Automates Processes With <endeca_term>Customer Relationship Management</endeca_term> Tool

Police Force Automates Processes With Customer Relationship Management Tool

Hertfordshire Constabulary in the United Kingdom (U.K.) delivers public protection and community safety services to a... Read more

1 June, 2010

Oracle pays $1bn for software maker ATG

...ATG's e-commerce software as complementary to its own array of customer relationship management (CRM), enterprise resource planning (ERP), retail, and supply chain applications... Read more

3 November, 2010 by Jonathan E Skillings
Get the Most Out of Your Siebel CRM with the Oracle Optimized Solution for Siebel CRM

Get the Most Out of Your Siebel CRM with the Oracle Optimized Solution for Siebel CRM

Customer Relationship Management (CRM) is well understood among IT professionals as an application... Read more

1 March, 2012
Oracle's Optimized Solution for CRM - A Business Case for Secured Siebel CRM on Oracle's SPARC T-Series

Oracle's Optimized Solution for CRM - A Business Case for Secured Siebel CRM on Oracle's SPARC T-Series

Customer relationship management (CRM) applications have rapidly become mission-critical for today's... Read more

1 December, 2011
CRM Without Compromise:A Strategy for Profitable Growth

CRM Without Compromise:A Strategy for Profitable Growth

Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to... Read more

19 April, 2011
Enhancing the Customer Experience with Loyalty Management

Enhancing the Customer Experience with Loyalty Management

Discover how deploying functionality for loyalty management in SAP Customer Relationship Management helps you collect valuable data that enables you to enhance... Read more

19 April, 2011
Mastering SAP CRM Sales: Turning Insights into Action

Mastering SAP CRM Sales: Turning Insights into Action

Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills... Read more

19 April, 2011
Creating Business Value with Communication-Enabled CRM Processes

Creating Business Value with Communication-Enabled CRM Processes

Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that... Read more

4 April, 2011

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