customer service & support of the year articles, videos, photos and opinions

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IT outsourcing: Ten reasons for ruling it out

IT outsourcing: Ten reasons for ruling it out

...company will probably be on a long list of your outsourcer's customers. Who gets priority? The company that spends the most. If that's... Read more

11 March, 2012 by Jack Wallen

ElasticHosts unveils simple cloud web hosting for SMEs

...to run a cloud service — some that can be intimidating for SMEs with little technical in-house knowledge. Furthermore, customers need to learn the... Read more

3 May, 2012 by Jack Clark

Microsoft patches critical Remote Desktop Protocol flaw

...of Windows from Windows XP Service Pack 3 onwards should patch...RDP) packets over the internet. Customers who have not enabled automatic... Read more

14 March, 2012 by Tom Espiner

Amazon switches on DynamoDB cloud database service

...Amazon, and builds on it to create a cloud-based service for external customers. A beta programme for DynamoDB began in the US on... Read more

19 January, 2012 by Jack Clark

Adobe and AWS give Flash a cloud option

...option on the Amazon Web Services cloud-computing technology, the companies announced on Wednesday. Flash Media Server 4 lets customers send streaming video across the... Read more

16 December, 2010 by Stephen Shankland
IPv6 switch: Is your equipment ready?

IPv6 switch: Is your equipment ready?

...in the document Recommended Simple Security Capabilities in Customer Premises Equipment for Providing Residential IPv6 Internet Service by the IETF. We have done our best... Read more

8 October, 2010 by Marco Hogewoning
3D printing takes shape

3D printing takes shape

...models of a design submitted online. One of these online 3D printing service providers, Shapeways, announced that it has received $5m (£3.2m) in funding... Read more

30 September, 2010 by Karen Friar

Oracle: Enterprise cloud adoption could take 30 years

...adopt the cloud very enthusiastically, while enterprises are much more sceptical. "Enterprise customers are just not there yet," he said. "They're just not ready... Read more

25 April, 2012 by Jack Clark

Mahindra Satyam CEO on the road to recovery

...Satyam With the staffing and customer loss that followed the Raju...healthcare, manufacturing, retail and public services," he said. However, Mahindra Satyam... Read more

11 April, 2011 by Nick Heath

How Heineken and Hillarys Blinds are getting more out of business data

...contact Hillarys Blinds' 80-seat call centre to place orders and customer service staff send out instructions for advisers to make site visits. The... Read more

30 November, 2010 by Tim Ferguson
Jitbit HelpDesk 7.0.7

Jitbit HelpDesk 7.0.7

...web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. It is easy to install, accessible from anywhere... Read more

19 May, 2012
Small Business Internal Audit 3.7

Small Business Internal Audit 3.7

...company fraud. Our software helps small businesses audit for fraud in customer service, advertising and marketing, sales, billing, operations, accounting and finance, information systems... Read more

14 May, 2012
Business Turnaround Expert 4.7

Business Turnaround Expert 4.7

...so you can grow your business. Contains revenue growth, cost cutting, customer service & advertising strategies to grow your business. These strategies are included for... Read more

14 May, 2012
Web Help Desk Free 10.2.0.41

Web Help Desk Free 10.2.0.41

...work time, a self-service knowledge base, and much more. Web Help Desk has permissions-based access, including a customer service Web portal, help... Read more

23 April, 2012
Web Help Desk Free 10.1.10.3

Web Help Desk Free 10.1.10.3

...track work time, a self-service knowledge base and much more. It has permissions-based access, including a customer service Web portal, help desk... Read more

23 April, 2012

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Just gimme a map to the fridge. :D

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Sungwoo

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itsajob

2. Bad idea. Making up patch cables loses you your commission from the cable supplier. 3. If you tidy up, other people can understand where the...

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1 day ago by Roberto_Store on Samsung Galaxy S III lined up for sale
Paul Smyth

Is this classic FUD? One thing I would definitely have notice is a Mozilla threat to stop supporting GNU/Linux.

1 day ago by Paul Smyth via Facebook on Firefox rapid release improves Fedora Linux
UnderINK

I agree with the previous commenter wholeheartedly. I couldn't say it better myself. This is very 'Big Brother'. And while I agree with protecting...

1 day ago by UnderINK on European e-identity plan to be unveiled this month
Simon Bisson and Mary Branscombe

Nice to see that Turing's idea of a general purpose computer doing once-hardware-powered tasks in software is now universal ;-) Mary

2 days ago by Simon Bisson and Mary Branscombe on Software with everything
Jason Burchell

seriously now. I've only bothered to read a small bit of the comments. do me and the rest of the world a favour. stop saying it does not work or...

2 days ago by Jason Burchell via Facebook on Music industry negotiating over 24-bit downloads
Philip Charles Cohen

Read about it and weep, John Donahoe ... In addition to Visa’s V.me, there is now MasterCard’s PayPass digital wallet soon to arrive; another...

2 days ago by Philip Charles Cohen via Facebook on PayPal takes phone-based payments to the high street
apexwm

Leslie Satenstein : Where have you ever seen Mozilla even mention this? Firefox is the most popular browser in the GNU/Linux OS, so I don't see...

2 days ago by apexwm on Firefox rapid release improves Fedora Linux
songmaster

SHleG: Do you remember building a clockwork scorpion kit (I'm pretty sure I have a photo of it somewhere) — I think it was called something like...

2 days ago by songmaster on Software with everything
Chris Wortman

Good I love Yahoo! Their search engine is getting better than Google as of late. I find more of what I want on the first page, and usually within...

2 days ago by Chris Wortman via Facebook on Linux Mint 13 ramps up for KDE release
PatrickG

openhgs has made the point for Windows 8 multiple monitors without realising it! With Windows 7 you have to switch the mouse and so your focus...

2 days ago by PatrickG on Windows 8 could speed multi-monitor uptake
Leslie Satenstein

Mozilla has threatened to stop supporting Linux. I guess that UBUNTU is going with another browser. I indicated that if Mozilla stops supporting...

2 days ago by Leslie Satenstein via Facebook on Firefox rapid release improves Fedora Linux
Andy Bolstridge

Much as I abhor Microsoft's licensing practices, this is almost certainly down to purchasing IT equipment via 3rd party consultants - you get the...

2 days ago by Andy Bolstridge via Facebook on 6 million wasted licences and £1,200 PCs: welcome to government IT
Jack Schofield

@openhgs Windows users have had multiple desktops since Linus started writing Linux. They just haven't shipped as standard because not enough...

3 days ago by Jack Schofield on Windows 8 could speed multi-monitor uptake
Jack Schofield

@Phil at Cloud4 What, Microsoft gets £1,200 per PC and £1,622 per server? Gosh, I'm amazed....

3 days ago by Jack Schofield on 6 million wasted licences and £1,200 PCs: welcome to government IT
craigsc

You guys have no idea what is going on at Autonomy. Autonomy could have been a much more profitable organization. The sales operations at Autonomy...

3 days ago by craigsc on HP cuts 27,000 staff as Autonomy chief Lynch leaves
Moley

How does this impact on dual or multi booting? Seems to me to more or less prohibit this, from Windows 8 anyway. Will Grub 2 recognise Windows 8,...

3 days ago by Moley on Windows 8 start-up speed forces USB boot workaround