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Social CRM to play big role in shaping services

...build links with a commercial brand. Social CRM can be vital in customer services but only if firms devise well researched strategies, Gartner saysPhoto: Shutterstock... Read more

4 March, 2011 by Shelley Portet

TalkTalk and Tiscali fined £3m over billing errors

...I recognised that we needed to invest in our systems, processes and customer services and we are making significant progress. We have seen a 40... Read more

18 August, 2011 by Steve Ranger

Online retailers lose sales with poor customer services

Shoppers head to the high street for advice and support Read more

20 July, 2010 by Natasha Lomas
Separation of Concerns in VoiceXML Applications

Separation of Concerns in VoiceXML Applications

Many commercial applications provide customer services over the web like flight tracking, emergency notification, order inquiry etc... Read more

1 April, 2011
Strong Authentication With Mobile Phones

Strong Authentication With Mobile Phones

...services that people use daily, for example banking, have transformed from traditional customer services into Internet services. In important services, such as the banking, a... Read more

2 December, 2010

Hackers compromise TicketWeb email system

...WHOIS to an address in Shantou, China. ZDNet UK contacted Ticketmaster UK customer services, and was told that the link took people through to a... Read more

13 February, 2012 by Tom Espiner

BT creates hundreds of jobs in West Midlands

...in the future to create more permanent UK-based jobs in BT customer services and other areas," Kerr said. A CWU spokesman explained to ZDNet... Read more

21 November, 2011

Unionised Fujitsu staff plan Tory conference demo

...may take action, affecting functions ranging from sales to software development and customer services. The protest will specifically target a fringe meeting at the Tory... Read more

3 October, 2011

Is buying a .brand domain worth it? Nine questions to ask before you bid for .yourcompany

...the web world and that might mean you're saddled with a customer services overhead. 7. What happens to your existing website? Applying for and... Read more

30 September, 2011 by Natasha Lomas

Virtual Instruments probes storage network fabrics

...Performance Probe] is something called performance capacity," Alex D'Anna, head of customer services for Virtual Instruments, told ZDNet UK. "We can look at things... Read more

30 August, 2011 by Jack Clark

Ofcom fines TalkTalk £3m over incorrect billing

...I recognised that we needed to invest in our systems, processes and customer services — and we are making significant progress," Harding said. "We have seen... Read more

18 August, 2011 by David Meyer

Santander hangs up on Indian call centres

...Botín, CEO of Santander UK, said the decision was taken to improve customer services. "Our customers tell us they prefer our call centres to be... Read more

8 July, 2011 by Jo Best

Computer upgrade delays Manchester tram expansion

...old. – Philip Purdy, TGM Susan Wildman, TGM's director of communications and customer services, added: "We have said all along that this is a very... Read more

1 July, 2011 by Sade Laja

Virgin Media launches public-sector network for London

...used by different organisations. Councillor Melvyn Caplan, Westminster's cabinet member for customer services, said: "Public-sector organisations often use very similar infrastructure so it... Read more

16 June, 2011 by Staff

Bring 'water cooler conversations' into public domain

...business lives. How? Sites such as Facebook and Twitter can feed into customer services systems. We should be using them to learn about our customers... Read more

9 June, 2011

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