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PlusNet to move customer support from SA to Sheffield

The BT-owned ISP PlusNet is to move all its overseas customer service staff to the UK. PlusNet already has customer... Read more

18 November, 2010
How Palo Alto Networks Achieved Next-Gen <endeca_term>Customer Support</endeca_term> by Integrating their IVR and CRM Solution

How Palo Alto Networks Achieved Next-Gen Customer Support by Integrating their IVR and CRM Solution

Presented by Matthew Stauble, Sr. Director, Global Customer Support at Palo Alto Networks, this Webinar outlines the steps involved in... Read more

24 August, 2011
Video: Integrated <endeca_term>Customer Support</endeca_term> and Systems Management

Video: Integrated Customer Support and Systems Management

Listen in as Larry Ellison discusses how Oracle is delivering next generation customer support with Oracle Enterprise Manager and My Oracle Support Read more

1 June, 2010
<endeca_term>Customer Support</endeca_term> and Services Guide Embraer Executive Jets 1.0

Customer Support and Services Guide Embraer Executive Jets 1.0

Access Embraer Executive Jets Customer Support and Services contacts using a custom-designed iPhone application. The CSS... Read more

14 May, 2012
<endeca_term>Customer Support</endeca_term> Organizer Pro 2.8

Customer Support Organizer Pro 2.8

Customer Support Manager Pro is a simple database management software that helps you... Read more

31 October, 2011
Firm Transforms Global <endeca_term>Customer Support</endeca_term> With Online Meetings

Firm Transforms Global Customer Support With Online Meetings

...wanted to engage with customers and prospects worldwide while reducing travel, resolve customer support issues more quickly and effectively, increase customer satisfaction, and highlight value... Read more

28 May, 2010
The Power of Remote Support in Battling Today's Top <endeca_term>Customer Support</endeca_term> Issues

The Power of Remote Support in Battling Today's Top Customer Support Issues

This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today and explores... Read more

21 September, 2010
2010 Service & Leadership Trends in <endeca_term>Customer Support</endeca_term>

2010 Service & Leadership Trends in Customer Support

This white paper from SupportIndustry.com synthesizes the results of a groundbreaking survey. It assesses the state of... Read more

14 July, 2010
Customized Collaboration Solution Increases Efficiency and Improves <endeca_term>Customer Support</endeca_term>

Customized Collaboration Solution Increases Efficiency and Improves Customer Support

As one of the largest independent pan-European institutional equities brokers in the United Kingdom, Redburn Partners... Read more

1 June, 2010

Oracle goes on hiring spree in Europe

...positions ranging from graduate roles to senior sales staff and Oracle Direct customer support workers. According to Oracle, the new roles are a result of... Read more

11 August, 2011 by David Meyer
Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM

Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM

Across industries, those responsible for customer support are charged with lowering costs and improving customer loyalty. But often... Read more

4 January, 2012
TiVo Reduces Call Center Costs

TiVo Reduces Call Center Costs

...Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on... Read more

1 September, 2010
Best Buy Unit Helps to Raise Productivity by Using Knowledge Base With Mobile Access

Best Buy Unit Helps to Raise Productivity by Using Knowledge Base With Mobile Access

Geek Squad - the customer support arm of electronics retailer Best Buy - wanted to cut the time... Read more

1 July, 2010
Jitbit HelpDesk 7.0.7

Jitbit HelpDesk 7.0.7

Jitbit HelpDesk is the customer support and knowledge-base software. Jitbit HelpDesk is a web based help... Read more

19 May, 2012
Nymgo 5.0.21

Nymgo 5.0.21

...Nymgo cheap calls are coupled with best voice quality and 24/7 customer support. Nymgo also offers a refund policy if the call quality was... Read more

15 May, 2012

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Just gimme a map to the fridge. :D

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itsajob

2. Bad idea. Making up patch cables loses you your commission from the cable supplier. 3. If you tidy up, other people can understand where the...

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Roberto_Store

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Paul Smyth

Is this classic FUD? One thing I would definitely have notice is a Mozilla threat to stop supporting GNU/Linux.

1 day ago by Paul Smyth via Facebook on Firefox rapid release improves Fedora Linux
UnderINK

I agree with the previous commenter wholeheartedly. I couldn't say it better myself. This is very 'Big Brother'. And while I agree with protecting...

1 day ago by UnderINK on European e-identity plan to be unveiled this month
Simon Bisson and Mary Branscombe

Nice to see that Turing's idea of a general purpose computer doing once-hardware-powered tasks in software is now universal ;-) Mary

2 days ago by Simon Bisson and Mary Branscombe on Software with everything
Jason Burchell

seriously now. I've only bothered to read a small bit of the comments. do me and the rest of the world a favour. stop saying it does not work or...

2 days ago by Jason Burchell via Facebook on Music industry negotiating over 24-bit downloads
Philip Charles Cohen

Read about it and weep, John Donahoe ... In addition to Visa’s V.me, there is now MasterCard’s PayPass digital wallet soon to arrive; another...

2 days ago by Philip Charles Cohen via Facebook on PayPal takes phone-based payments to the high street
apexwm

Leslie Satenstein : Where have you ever seen Mozilla even mention this? Firefox is the most popular browser in the GNU/Linux OS, so I don't see...

2 days ago by apexwm on Firefox rapid release improves Fedora Linux
songmaster

SHleG: Do you remember building a clockwork scorpion kit (I'm pretty sure I have a photo of it somewhere) — I think it was called something like...

2 days ago by songmaster on Software with everything
Chris Wortman

Good I love Yahoo! Their search engine is getting better than Google as of late. I find more of what I want on the first page, and usually within...

2 days ago by Chris Wortman via Facebook on Linux Mint 13 ramps up for KDE release
PatrickG

openhgs has made the point for Windows 8 multiple monitors without realising it! With Windows 7 you have to switch the mouse and so your focus...

2 days ago by PatrickG on Windows 8 could speed multi-monitor uptake
Leslie Satenstein

Mozilla has threatened to stop supporting Linux. I guess that UBUNTU is going with another browser. I indicated that if Mozilla stops supporting...

2 days ago by Leslie Satenstein via Facebook on Firefox rapid release improves Fedora Linux
Andy Bolstridge

Much as I abhor Microsoft's licensing practices, this is almost certainly down to purchasing IT equipment via 3rd party consultants - you get the...

2 days ago by Andy Bolstridge via Facebook on 6 million wasted licences and £1,200 PCs: welcome to government IT
Jack Schofield

@openhgs Windows users have had multiple desktops since Linus started writing Linux. They just haven't shipped as standard because not enough...

3 days ago by Jack Schofield on Windows 8 could speed multi-monitor uptake
Jack Schofield

@Phil at Cloud4 What, Microsoft gets £1,200 per PC and £1,622 per server? Gosh, I'm amazed....

3 days ago by Jack Schofield on 6 million wasted licences and £1,200 PCs: welcome to government IT
craigsc

You guys have no idea what is going on at Autonomy. Autonomy could have been a much more profitable organization. The sales operations at Autonomy...

3 days ago by craigsc on HP cuts 27,000 staff as Autonomy chief Lynch leaves
Moley

How does this impact on dual or multi booting? Seems to me to more or less prohibit this, from Windows 8 anyway. Will Grub 2 recognise Windows 8,...

3 days ago by Moley on Windows 8 start-up speed forces USB boot workaround