Ten rules for a slick and sane helpdesk
Solving user problems while retaining your sanity requires a special blend of skills and attitudes, says Jack Wallen Read more
28 August, 2011 by Jack WallenZDNet is available in the following editions:
Solving user problems while retaining your sanity requires a special blend of skills and attitudes, says Jack Wallen Read more
28 August, 2011 by Jack Wallen
If you work in the business of IT, encounters with annoying end users are inevitable, but some of their foibles are definitely worse than others, says Jack Wallen Read more
7 July, 2011 by Jack Wallen...Gas and electricity supplier EDF Energy is to outsource much of its
...CD-RW, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-ROM,
...bandwidth monitoring, UPS power management software, help ticket merging, multi-threading, Green
...server system. Server is running and listening specific port (TCP/IP Port).
...applications running outside traditional data center environments requiring little or no onsite
...incidents, problems and change requests. It helps you automate and streamline your
...It has a powerful converting engine and easy-to-use interface, and
...Joboshare iPhone Rip works very well with all models of iPod also,
The voice of the customer is changing expectations of
You want to support a growing business with valuable software and
...in managing business critical IT backbones of global organizations, TCS streamlined global
...To safeguard customer Relationships and revenues, KPIT Cummins needs to provide responsive
We deliver award-winning IT Managed Services, providing 24x7x365
@191706> *their* own Mac Thank you for picking up the errant spelling :) @apexwm > Mac OS X for Intel machines is supposed to run in VirtualBox...
1 hour ago by Jake Rayson on xTreme Triple Booting: Linux, Mac & Windows
I'm imagining Batman-style sonar imaging that will detect the cat and Lego bricks in the dark - I'm going to be disappointed aren't I?
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23 hours ago by Jack Strain via Facebook on Indoor navigation coming to a mobile near you soon do You know that? it can install 4G Ram. So i buy 4g and install It work! I can run call of duty 4,6,7 [Modern war... 1,2,3] Call of duty 1 was...
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Nice to see that Turing's idea of a general purpose computer doing once-hardware-powered tasks in software is now universal ;-) Mary
2 days ago by Simon Bisson and Mary Branscombe on Software with everythingseriously now. I've only bothered to read a small bit of the comments. do me and the rest of the world a favour. stop saying it does not work or...
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Leslie Satenstein : Where have you ever seen Mozilla even mention this? Firefox is the most popular browser in the GNU/Linux OS, so I don't see...
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3 days ago by PatrickG on Windows 8 could speed multi-monitor uptakeMozilla has threatened to stop supporting Linux. I guess that UBUNTU is going with another browser. I indicated that if Mozilla stops supporting...
3 days ago by Leslie Satenstein via Facebook on Firefox rapid release improves Fedora LinuxMuch as I abhor Microsoft's licensing practices, this is almost certainly down to purchasing IT equipment via 3rd party consultants - you get the...
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@openhgs Windows users have had multiple desktops since Linus started writing Linux. They just haven't shipped as standard because not enough...
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This paper highlights how ArcSight Interactive Discovery gives you an unprecedented understanding of cyberthreats through powerful visual... Read more
To stop advanced and targeted threats, organisations need not just protection against exploits, but also contextual awareness and the ability to inspect and block... Read more
Web seminars or webinars can be interactive and engaging, just like having every person in the same room, and this white paper outlines how they can benefit your... Read more
