service desk articles, videos, photos and opinions

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Recruit and Build the Right Team for Your <endeca_term>Service Desk</endeca_term>

Recruit and Build the Right Team for Your Service Desk

...most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service... Read more

1 July, 2011
Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft <endeca_term>Service Desk</endeca_term>

Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk

Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well... Read more

21 March, 2011
BMC IT <endeca_term>Service Desk</endeca_term> on RemedyForce

BMC IT Service Desk on RemedyForce

The attendees of this webcast will learn how BMC IT Service Desk on RemedyForce delivers cloud-enabled service desk, self-service, change, and... Read more

13 January, 2011
BMC <endeca_term>Service Desk</endeca_term> on Force.com

BMC Service Desk on Force.com

The presenter of this webcast will explain BMC Service Desk on Force.com delivers cloud-enabled service desk, self-service, and... Read more

2 December, 2010
Driving Operational Efficiency: A Guide to Using AirWave Wireless Management Suite for <endeca_term>Service Desk</endeca_term> Troubleshooting

Driving Operational Efficiency: A Guide to Using AirWave Wireless Management Suite for Service Desk Troubleshooting

In a typical IT organization, the service desk takes incoming user support calls and determines whether the problem is... Read more

1 November, 2010
<endeca_term>Service Desk</endeca_term> TTS 3.0.13

Service Desk TTS 3.0.13

Service Desk TTS ,Ticket Tracking System, is a complete application that allows you... Read more

15 May, 2012
BMC <endeca_term>Service Desk</endeca_term> Express Mobile v1.2

BMC Service Desk Express Mobile v1.2

BMC Service Desk Express is a customizable, web-based application with an easy-to... Read more

11 February, 2012
iKode <endeca_term>Service Desk</endeca_term> X 1.0

iKode Service Desk X 1.0

iKode Service Desk X provide a broad range of professional fully integrated Serive Managemnt... Read more

21 December, 2011
Close Support <endeca_term>Service Desk</endeca_term> Express Edition 3.01.18

Close Support Service Desk Express Edition 3.01.18

...for your technicians to use. Option to have multiple support teams. The Service Desk view makes it easy for all technicians to manage and prioritize... Read more

16 November, 2011
A CBR-based Approach to ITIL-Based <endeca_term>Service Desk</endeca_term>

A CBR-based Approach to ITIL-Based Service Desk

...ITIL service operation framework which handles incidents and their root causes respectively. Service Desk systems are software tools that help IT organizations in handling incidents... Read more

1 October, 2011
Close Support <endeca_term>Service Desk</endeca_term> 3.01.08

Close Support Service Desk 3.01.08

...for your technicians to use. Option to have multiple support teams. The Service Desk view makes it easy for all technicians to manage and prioritize... Read more

25 January, 2011
Next Level <endeca_term>Service Desk</endeca_term> Strategies

Next Level Service Desk Strategies

...novel channels of support and increased hours. Download this eGuide from the Service Desk Institute and learn how your Service Desk can get a handle... Read more

1 January, 2011
CIBER Replaced BMC Remedy With CA <endeca_term>Service Desk</endeca_term>

CIBER Replaced BMC Remedy With CA Service Desk

...cost effectively, and with a greater degree of quality. CIBER chose CA Service Desk to overcome its challenges. CA Service Desk provides incident, problem, change... Read more

1 January, 2011
Spectrum Health Improves Productivity With CA Clarity PPM and CA <endeca_term>Service Desk</endeca_term>

Spectrum Health Improves Productivity With CA Clarity PPM and CA Service Desk

...management. To support its IT service management strategy Spectrum Health uses CA Service Desk, CA Clarity PPM and a number of CA mainframe solutions. These... Read more

1 January, 2011
SunView ChangeGear Express <endeca_term>Service Desk</endeca_term> Edition 4.5

SunView ChangeGear Express Service Desk Edition 4.5

ChangeGear Express--Service Desk Edition is an easy-to-use and simple-to-deploy change... Read more

24 November, 2010

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knapper

That we have :-) Retailers don't buy stuff to lie around in warehouses, particularly with fast moving technology products. If they didn't think...

3 hours ago by knapper on Windows Phone, Android take bite out of BlackBerry
JohneKerr

I think that we have been here before, shipments are not equal to sales. Correct?

4 hours ago by JohneKerr on Windows Phone, Android take bite out of BlackBerry
Iain Sutherland

I received the notification of Mageia 2 being released on Saturday, was already running Mageia 1. After running the installation X came back up...

5 hours ago by Iain Sutherland via Facebook on Scorecard - Linux Mint 13 and Mageia 2
SoapyTablet

If ZTE have been selling below cost with the ZTE Blade / Orange San Francisco then given the current high street price of the Nokia Lumia 710, you...

8 hours ago by SoapyTablet on Huawei, ZTE face EU 'illegal state subsidies' probe
Burn-IT

Yes it is basically down to "nobody in control understands IT, is willing to admit it, or allow decisions to be delegated". Lets get someone in who...

9 hours ago by Burn-IT on 6 million wasted licences and £1,200 PCs: welcome to government IT
pjc158

So let me get this straight just because a consultant has oberved that mobile companies who get in trouble never recover, well we all might as well...

9 hours ago by pjc158 on RIM to lay off 2,000 on 1 June, says report
Jake Rayson

@191706> *their* own Mac Thank you for picking up the errant spelling :) @apexwm > Mac OS X for Intel machines is supposed to run in VirtualBox...

12 hours ago by Jake Rayson on xTreme Triple Booting: Linux, Mac & Windows
archerthom

I'm imagining Batman-style sonar imaging that will detect the cat and Lego bricks in the dark - I'm going to be disappointed aren't I?

12 hours ago by archerthom on Indoor navigation coming to a mobile near you soon
unlockworldwide

May I quote Horace Dediu, who runs the consultancy Asmyco who has repeatedly observed that mobile phone companies that fall into loss – even once...

13 hours ago by unlockworldwide on RIM to lay off 2,000 on 1 June, says report
NarayanaIyyappan

It is useful for their lifes,and also this matters are important for networking students.

16 hours ago by NarayanaIyyappan on IPv6 security: Plan now and quiz vendors
DarkDown

yeah! all we want free software

18 hours ago by DarkDown on Stallman: Free software battling for hearts and minds
Jack Strain

Just gimme a map to the fridge. :D

1 day ago by Jack Strain via Facebook on Indoor navigation coming to a mobile near you soon
Sungwoo

do You know that? it can install 4G Ram. So i buy 4g and install It work! I can run call of duty 4,6,7 [Modern war... 1,2,3] Call of duty 1 was...

2 days ago by Sungwoo on Loose Ends - Upgrading the Aspire One 522
itsajob

2. Bad idea. Making up patch cables loses you your commission from the cable supplier. 3. If you tidy up, other people can understand where the...

2 days ago by itsajob on Ten IT jobs to save up for those rare lulls
Paul Smyth

Is this classic FUD? One thing I would definitely have notice is a Mozilla threat to stop supporting GNU/Linux.

2 days ago by Paul Smyth via Facebook on Firefox rapid release improves Fedora Linux
UnderINK

I agree with the previous commenter wholeheartedly. I couldn't say it better myself. This is very 'Big Brother'. And while I agree with protecting...

2 days ago by UnderINK on European e-identity plan to be unveiled this month
Simon Bisson and Mary Branscombe

Nice to see that Turing's idea of a general purpose computer doing once-hardware-powered tasks in software is now universal ;-) Mary

3 days ago by Simon Bisson and Mary Branscombe on Software with everything
Jason Burchell

seriously now. I've only bothered to read a small bit of the comments. do me and the rest of the world a favour. stop saying it does not work or...

3 days ago by Jason Burchell via Facebook on Music industry negotiating over 24-bit downloads
Philip Charles Cohen

Read about it and weep, John Donahoe ... In addition to Visa’s V.me, there is now MasterCard’s PayPass digital wallet soon to arrive; another...

3 days ago by Philip Charles Cohen via Facebook on PayPal takes phone-based payments to the high street
apexwm

Leslie Satenstein : Where have you ever seen Mozilla even mention this? Firefox is the most popular browser in the GNU/Linux OS, so I don't see...

3 days ago by apexwm on Firefox rapid release improves Fedora Linux