user support articles, videos, photos and opinions

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Leveraging Windows 7 for Better <endeca_term>User Support</endeca_term>

Leveraging Windows 7 for Better User Support

The good news is that I can't remember seeing a new version of Windows that does more for the support professional than... Read more

9 March, 2011
Using Windows® 7 to Regain Control over Rogue Applications and Peripherals

Using Windows® 7 to Regain Control over Rogue Applications and Peripherals

One of the most vexing management problems for end-user support staff is when an unauthorized application or peripheral causes a conflict... Read more

1 February, 2012
Driving Operational Efficiency: A Guide to Using AirWave Wireless Management Suite for Service Desk Troubleshooting

Driving Operational Efficiency: A Guide to Using AirWave Wireless Management Suite for Service Desk Troubleshooting

In a typical IT organization, the service desk takes incoming user support calls and determines whether the problem is an individual user or... Read more

1 November, 2010
Xero

Xero

Xero is an affordable online accounting service that delivers key bookkeeping functionality for small businesses in an admirably straightforward way. Read more

2 May, 2012 by Alan Stevens

Apple vs Android: drawback becomes advantage

...isn't helped by Google's universal revulsion towards anything approaching actual user support for any of its products and services. Two of the three... Read more

4 February, 2011
Koma-Mail 3.83

Koma-Mail 3.83

Koma-Mail is encrypting of the database and contacts, multi-user support, every user can define several email-accounts Easy communication: multilingual (German... Read more

7 March, 2012
BayGenie eBay Auction Sniper Pro 3.3.6.0

BayGenie eBay Auction Sniper Pro 3.3.6.0

...machine time * Auto sniping lead time * SMS notifications to mobile phone * multi-user support * configurable columns * secure connections (ssl) * no spyware, pop-ups, or adware... Read more

18 November, 2011
Netop Remote Control 10.5

Netop Remote Control 10.5

...Netop Remote Control provides one intuitive interface for complex remote maintenance and user support across more platforms and devices than any other remote control product... Read more

13 September, 2011

Bloatware Unlimited!

...I go again, did I say "garbage", I meant to say "special user support and assistance utility programs"). Things like this: - Toshiba Assistant - Toshiba Bulletin... Read more

12 June, 2011
Stellar Phoenix Photo Recovery 4.0

Stellar Phoenix Photo Recovery 4.0

...Provides thumbnail preview. Support Physical Disk and Logical Volume. Support for Admin User.Support the following file formats: WAV, MP3, AIFF, RPS, MIDI, M4A, M4P... Read more

7 June, 2011
eFit Free Edition 2.0

eFit Free Edition 2.0

...counter. Calender overview of daily calories (kilojoules). US and metric measurements. Excellent user support. Support forums. Easy to use Read more

28 March, 2011

Amazon revamps cloud support

...Amazon Web Services has introduced two new plans and cut prices for user support."We've added new Bronze and Platinum plans, reduced our prices... Read more

7 January, 2011 by Jack Clark
Trite but right: Dull IT that made it big

Trite but right: Dull IT that made it big

...former IBM developer Ed Iacobucci, in 1989 — was OS/2 with multi-user support. IBM hadn't been interested in this, and no one else... Read more

11 December, 2010 by Matthew Broersma
Outlook Express Backup Restore 2.3

Outlook Express Backup Restore 2.3

...blocked sender lists, signatures, Windows Address Book, Favorites, and My Documents. Multi-user support gives your PC users an ability to maintain their own independent... Read more

4 December, 2010
HelpDesk OSP for Outlook and SharePoint 2.1

HelpDesk OSP for Outlook and SharePoint 2.1

...Business Solutions can be used for many kinds of issue tracking and user support. The software is partly web based, but note that this is... Read more

9 November, 2010

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knapper

That we have :-) Retailers don't buy stuff to lie around in warehouses, particularly with fast moving technology products. If they didn't think...

5 hours ago by knapper on Windows Phone, Android take bite out of BlackBerry
JohneKerr

I think that we have been here before, shipments are not equal to sales. Correct?

6 hours ago by JohneKerr on Windows Phone, Android take bite out of BlackBerry
Iain Sutherland

I received the notification of Mageia 2 being released on Saturday, was already running Mageia 1. After running the installation X came back up...

7 hours ago by Iain Sutherland via Facebook on Scorecard - Linux Mint 13 and Mageia 2
SoapyTablet

If ZTE have been selling below cost with the ZTE Blade / Orange San Francisco then given the current high street price of the Nokia Lumia 710, you...

11 hours ago by SoapyTablet on Huawei, ZTE face EU 'illegal state subsidies' probe
Burn-IT

Yes it is basically down to "nobody in control understands IT, is willing to admit it, or allow decisions to be delegated". Lets get someone in who...

11 hours ago by Burn-IT on 6 million wasted licences and £1,200 PCs: welcome to government IT
pjc158

So let me get this straight just because a consultant has oberved that mobile companies who get in trouble never recover, well we all might as well...

11 hours ago by pjc158 on RIM to lay off 2,000 on 1 June, says report
Jake Rayson

@191706> *their* own Mac Thank you for picking up the errant spelling :) @apexwm > Mac OS X for Intel machines is supposed to run in VirtualBox...

14 hours ago by Jake Rayson on xTreme Triple Booting: Linux, Mac & Windows
archerthom

I'm imagining Batman-style sonar imaging that will detect the cat and Lego bricks in the dark - I'm going to be disappointed aren't I?

14 hours ago by archerthom on Indoor navigation coming to a mobile near you soon
unlockworldwide

May I quote Horace Dediu, who runs the consultancy Asmyco who has repeatedly observed that mobile phone companies that fall into loss – even once...

15 hours ago by unlockworldwide on RIM to lay off 2,000 on 1 June, says report
NarayanaIyyappan

It is useful for their lifes,and also this matters are important for networking students.

18 hours ago by NarayanaIyyappan on IPv6 security: Plan now and quiz vendors
DarkDown

yeah! all we want free software

20 hours ago by DarkDown on Stallman: Free software battling for hearts and minds
Jack Strain

Just gimme a map to the fridge. :D

2 days ago by Jack Strain via Facebook on Indoor navigation coming to a mobile near you soon
Sungwoo

do You know that? it can install 4G Ram. So i buy 4g and install It work! I can run call of duty 4,6,7 [Modern war... 1,2,3] Call of duty 1 was...

2 days ago by Sungwoo on Loose Ends - Upgrading the Aspire One 522
itsajob

2. Bad idea. Making up patch cables loses you your commission from the cable supplier. 3. If you tidy up, other people can understand where the...

2 days ago by itsajob on Ten IT jobs to save up for those rare lulls
Paul Smyth

Is this classic FUD? One thing I would definitely have notice is a Mozilla threat to stop supporting GNU/Linux.

2 days ago by Paul Smyth via Facebook on Firefox rapid release improves Fedora Linux
UnderINK

I agree with the previous commenter wholeheartedly. I couldn't say it better myself. This is very 'Big Brother'. And while I agree with protecting...

3 days ago by UnderINK on European e-identity plan to be unveiled this month
Simon Bisson and Mary Branscombe

Nice to see that Turing's idea of a general purpose computer doing once-hardware-powered tasks in software is now universal ;-) Mary

3 days ago by Simon Bisson and Mary Branscombe on Software with everything
Jason Burchell

seriously now. I've only bothered to read a small bit of the comments. do me and the rest of the world a favour. stop saying it does not work or...

3 days ago by Jason Burchell via Facebook on Music industry negotiating over 24-bit downloads
Philip Charles Cohen

Read about it and weep, John Donahoe ... In addition to Visa’s V.me, there is now MasterCard’s PayPass digital wallet soon to arrive; another...

3 days ago by Philip Charles Cohen via Facebook on PayPal takes phone-based payments to the high street
apexwm

Leslie Satenstein : Where have you ever seen Mozilla even mention this? Firefox is the most popular browser in the GNU/Linux OS, so I don't see...

3 days ago by apexwm on Firefox rapid release improves Fedora Linux