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Ten signs you and IT just aren't hitting it off

Ten signs you and IT just aren't hitting it off

Most people grumble about their job at some point, but certain recurring issues might just be a sign that you and IT are not made for one another, says Jack Wallen Read more

22 April, 2012 by Jack Wallen
Ten lessons Linux rookies need to learn

Ten lessons Linux rookies need to learn

A few basic facts could be all that stands between a novice user enjoying the Linux operating system and a very bumpy ride, says Jack Wallen Read more

4 December, 2011 by Jack Wallen
Ten rules for a slick and sane <endeca_term>helpdesk</endeca_term>

Ten rules for a slick and sane helpdesk

...Helpdesk work requires far more than just knowing how to sort out a... Read more

28 August, 2011 by Jack Wallen
PC problems? Troubleshoot them in 10 steps

PC problems? Troubleshoot them in 10 steps

Being methodical when you troubleshoot PC issues can save time and frustration — and it also gets users back to work more quickly, says Jack Wallen Read more

11 December, 2011 by Jack Wallen
Ten-point checklist for picking a new <endeca_term>helpdesk</endeca_term> system

Ten-point checklist for picking a new helpdesk system

...The right helpdesk system can make all the difference, but choosing the best candidate can... Read more

18 June, 2010 by Jack Wallen

Salesforce eyes SMEs with Assistly buy

...Salesforce.com said on Wednesday it would acquire Assistly, a customer service helpdesk service. In a statement, Salesforce said it would integrate Assistly with its... Read more

22 September, 2011 by Larry Dignan
Ghosts of Christmas past: <endeca_term>Helpdesk</endeca_term> horrors

Ghosts of Christmas past: Helpdesk horrors

The festive season is the right time to look back at those troubling manifestations that continue to haunt helpdesks, says Jack Wallen Read more

24 December, 2011 by Jack Wallen

Get Safe Online warns of scareware scams

...normally involve fraudsters calling and pretending to be part of an IT helpdesk, Get Safe Online said in a statement on Monday. Some users are... Read more

15 November, 2010 by Tom Espiner
Ten tips to cut the risk of hard-drive crashes

Ten tips to cut the risk of hard-drive crashes

Disk drives seem cheap these days but losing data is not, so adopt some basic measures to prolong the life of your storage, says Jack Wallen Read more

25 February, 2011 by Jack Wallen
Jitbit <endeca_term>HelpDesk</endeca_term> 7.0.7

Jitbit HelpDesk 7.0.7

Jitbit HelpDesk is the customer support and knowledge-base software. Jitbit HelpDesk is a... Read more

19 May, 2012
IeSupportManager <endeca_term>Helpdesk</endeca_term> 2.08

IeSupportManager Helpdesk 2.08

ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract... Read more

29 March, 2012
<endeca_term>HelpDesk</endeca_term> OSP for Outlook and SharePoint 2.1

HelpDesk OSP for Outlook and SharePoint 2.1

HelpDesk OSP connects Outlook and SharePoint or Office Live and takes advantage of... Read more

9 November, 2010
EasyDesk <endeca_term>Helpdesk</endeca_term> 1.9.7g3

EasyDesk Helpdesk 1.9.7g3

EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres... Read more

4 August, 2010
Cerberus <endeca_term>Helpdesk</endeca_term> 5.7.2

Cerberus Helpdesk 5.7.2

Read more

13 March, 2012
How old remote support tools hinder your <endeca_term>helpdesk</endeca_term>

How old remote support tools hinder your helpdesk

...to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes global... Read more

21 September, 2011

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bobandroid

496,999 BT Fon Hotspots lovingly situated in your next door neighbours garden, no matter how you dress that up its still a pup... Not where I need...

1 hour ago by bobandroid on London Olympics: BT needs 25,000 more Wi-Fi hotspots
apexwm

Jack : I was hoping you could provide us a summary since you are familiar with this report. I am not yet sure how much of my time I'd like to...

3 hours ago by apexwm on Using Windows XP is a waste of money, says IDC
Smilig Eddie

2 – 4 more weeks of waiting: how many buyers are going to decide instead to see what the iPhone 5 offers? Consumer trust in the brand has also...

3 hours ago by Smilig Eddie on Samsung Galaxy 'S3' delayed by special paint
SRist

So it looks like this was a complete red herring - Adobe are allowing upgrades from Photoshop CS3, CS4 and CS5 at the same price. When did this...

4 hours ago by SRist on Photoshop users attack Adobe upgrade policy change
Jack Schofield

@apexwm Have you considered either (a) reading the story above or (b) reading the PDF? There are answers in both.

6 hours ago by Jack Schofield on Using Windows XP is a waste of money, says IDC
apexwm

I would love to hear why Microsoft believes that "upgrading from Windows XP to Windows 7 pays for itself in a year, in increased productivity and...

6 hours ago by apexwm on Using Windows XP is a waste of money, says IDC
debsmk

I have just changed mine to white they said 3 to 5 days

7 hours ago by debsmk on Samsung Galaxy 'S3' delayed by special paint
Atangana

I would like a job for me and do good to their tackiness vellent my help I will do my best to help you mercie for all

8 hours ago by Atangana on UK's 15-year-old World Excel champion offered £100k job
BrownieBoy

Well done to IDC for producing a report that says using XP is a waste of money. Only 11 years too late with it is all....

9 hours ago by BrownieBoy on Using Windows XP is a waste of money, says IDC
Jack Schofield

@Burn-IT ...which doesn't mean it isn't true ;-) I'll be interested if you can find any properly-researched, independent data from any of the...

10 hours ago by Jack Schofield on Using Windows XP is a waste of money, says IDC
Burn-IT

As said, sponsored by Microsoft........

11 hours ago by Burn-IT on Using Windows XP is a waste of money, says IDC
mrbigdong

@620W, I mine 1 BTC/daily for cost of 1.7eur, they naysayers regurgitate the rubbish they read as usual

11 hours ago by mrbigdong on A minor Bitcoin miner injury?
Mike Denton

If the link to the next section existed that would be awesome.... Guess I have to ask uncle google where it is

15 hours ago by Mike Denton via Facebook on Security on the farm: Accounts and permissions
minzhu

Don't blame CEO, they want RIM win. RIM has strange culture and self distruct political environment. In RIM if a new hired person figure out...

17 hours ago by minzhu on RIM CEO: Time to squash BlackBerry myths
Thomas Gellhaus

I've been very pleased with Mageia 2. My review went up on Sunday. My only issue is that my particular wireless printer hasn't been detected on...

19 hours ago by Thomas Gellhaus via Facebook on Scorecard - Linux Mint 13 and Mageia 2
knapper

That we have :-) Retailers don't buy stuff to lie around in warehouses, particularly with fast moving technology products. If they didn't think...

1 day ago by knapper on Windows Phone, Android take bite out of BlackBerry
JohneKerr

I think that we have been here before, shipments are not equal to sales. Correct?

1 day ago by JohneKerr on Windows Phone, Android take bite out of BlackBerry
Iain Sutherland

I received the notification of Mageia 2 being released on Saturday, was already running Mageia 1. After running the installation X came back up...

1 day ago by Iain Sutherland via Facebook on Scorecard - Linux Mint 13 and Mageia 2
SoapyTablet

If ZTE have been selling below cost with the ZTE Blade / Orange San Francisco then given the current high street price of the Nokia Lumia 710, you...

1 day ago by SoapyTablet on Huawei, ZTE face EU 'illegal state subsidies' probe
Burn-IT

Yes it is basically down to "nobody in control understands IT, is willing to admit it, or allow decisions to be delegated". Lets get someone in who...

1 day ago by Burn-IT on 6 million wasted licences and £1,200 PCs: welcome to government IT