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Ubuntu 12.04 LTS (Precise Pangolin)

Ubuntu 12.04 LTS (Precise Pangolin)

...04 LTS, codenamed Precise Pangolin and released today, is a Long Term Support (LTS) version, scheduled to be supported for five years. The emphasis for... Read more

26 April, 2012 by Terry Relph-Knight
Ten signs you and IT just aren't hitting it off

Ten signs you and IT just aren't hitting it off

...4. Dislike of peopleThe whole purpose of many IT jobs is to support end users — aka people. If you don't like people — and I... Read more

22 April, 2012 by Jack Wallen

Ubuntu gets a facelift with Precise Pangolin 12.04

...arrived, bringing the Unity user interface to enterprise users.The long-term support update, released on Thursday, adds more usability features and software management tools... Read more

26 April, 2012 by Jack Clark
Ten things I hate about end users

Ten things I hate about end users

...them. 1. Take control of remote sessionsI do a lot of remote support, using either LogMeIn or TeamViewer. In the course of using that software... Read more

7 July, 2011 by Jack Wallen
Ten rules for a slick and sane helpdesk

Ten rules for a slick and sane helpdesk

...10. Professionalism and proprietyAt all times, the support specialist must be professional — even when the user isn't. That may... Read more

28 August, 2011 by Jack Wallen
Nine symptoms for diagnosing ailing IT

Nine symptoms for diagnosing ailing IT

...9. No support for mobile workersStaff need to be able work anywhere. Managing that facility... Read more

9 April, 2012 by Jack Wallen
PC problems? Troubleshoot them in 10 steps

PC problems? Troubleshoot them in 10 steps

...know where to start the diagnosis. I do a lot of remote support, so I've had to learn how to troubleshoot an ailing PC... Read more

11 December, 2011 by Jack Wallen

Microsoft extends support for Vista and Windows 7

...of Windows 7 or Vista now have a few more years of support to look forward to. Microsoft recently tacked on five additional years in... Read more

22 February, 2012 by Lance Whitney
Ghosts of Christmas past: Helpdesk horrors

Ghosts of Christmas past: Helpdesk horrors

...scenes from the past that still trouble helpdesks and all those in support roles. From lost admin passwords and hopeless end users to failed backups... Read more

24 December, 2011 by Jack Wallen

Microsoft Answers support site gets redesign

...the Answers site, which gives users a place to seek unofficial tech support on Microsoft products and services. As part of the redesign, Microsoft says... Read more

28 February, 2011 by Josh Lowensohn

Amazon revamps cloud support

...Web Services has introduced two new plans and cut prices for user support."We've added new Bronze and Platinum plans, reduced our prices, and... Read more

7 January, 2011 by Jack Clark

Red Hat launches extended enterprise support options

...Red Hat has launched an Extended Life Cycle Support service for its enterprise customers that will provide critical upgrades to the... Read more

23 August, 2010 by Ben Woods

CSA IT failures cost £40m per year

...Failures in a computer system used by the Child Support Agency are costing the agency about £40m per year in additional work... Read more

9 March, 2011 by Shelley Portet

EDF Energy outsources IT support to Capgemini

...and electricity supplier EDF Energy is to outsource much of its IT support to Capgemini in a contract worth up to £100m. The contract is... Read more

2 March, 2011 by Tim Ferguson
Ten myths that plague Linux

Ten myths that plague Linux

...now not so much the case. Linux has grown exponentially in hardware support since those days. Today, the only people writing drivers are the companies... Read more

5 November, 2010 by Jack Wallen

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Lonnie

those conformation letters are hard to figure out what is which letters it is a pain in the back side. Please make it more Ledge-able being better...

2 hours ago by Lonnie on Screenshots: Photoshop CS6 Beta
BrownieBoy

"cites" even. Ouch!

9 hours ago by BrownieBoy on Using Windows XP is a waste of money, says IDC
Horace Ontalhold

...... and PDP11s too

9 hours ago by Horace Ontalhold on Fusion-io lays minefield with a billion IOPS
BrownieBoy

I had a quick skim through the PDF. It seems to be that many of these so-called cost savings would be down to a hardware refresh. Although...

11 hours ago by BrownieBoy on Using Windows XP is a waste of money, says IDC
bobandroid

496,999 BT Fon Hotspots lovingly situated in your next door neighbours garden, no matter how you dress that up its still a pup... Not where I need...

12 hours ago by bobandroid on London Olympics: BT needs 25,000 more Wi-Fi hotspots
apexwm

Jack : I was hoping you could provide us a summary since you are familiar with this report. I am not yet sure how much of my time I'd like to...

14 hours ago by apexwm on Using Windows XP is a waste of money, says IDC
Smilig Eddie

2 – 4 more weeks of waiting: how many buyers are going to decide instead to see what the iPhone 5 offers? Consumer trust in the brand has also...

14 hours ago by Smilig Eddie on Samsung Galaxy 'S3' delayed by special paint
SRist

So it looks like this was a complete red herring - Adobe are allowing upgrades from Photoshop CS3, CS4 and CS5 at the same price. When did this...

15 hours ago by SRist on Photoshop users attack Adobe upgrade policy change
Jack Schofield

@apexwm Have you considered either (a) reading the story above or (b) reading the PDF? There are answers in both.

17 hours ago by Jack Schofield on Using Windows XP is a waste of money, says IDC
apexwm

I would love to hear why Microsoft believes that "upgrading from Windows XP to Windows 7 pays for itself in a year, in increased productivity and...

18 hours ago by apexwm on Using Windows XP is a waste of money, says IDC
debsmk

I have just changed mine to white they said 3 to 5 days

18 hours ago by debsmk on Samsung Galaxy 'S3' delayed by special paint
Atangana

I would like a job for me and do good to their tackiness vellent my help I will do my best to help you mercie for all

20 hours ago by Atangana on UK's 15-year-old World Excel champion offered £100k job
BrownieBoy

Well done to IDC for producing a report that says using XP is a waste of money. Only 11 years too late with it is all....

20 hours ago by BrownieBoy on Using Windows XP is a waste of money, says IDC
Jack Schofield

@Burn-IT ...which doesn't mean it isn't true ;-) I'll be interested if you can find any properly-researched, independent data from any of the...

22 hours ago by Jack Schofield on Using Windows XP is a waste of money, says IDC
Burn-IT

As said, sponsored by Microsoft........

22 hours ago by Burn-IT on Using Windows XP is a waste of money, says IDC
mrbigdong

@620W, I mine 1 BTC/daily for cost of 1.7eur, they naysayers regurgitate the rubbish they read as usual

22 hours ago by mrbigdong on A minor Bitcoin miner injury?
Mike Denton

If the link to the next section existed that would be awesome.... Guess I have to ask uncle google where it is

1 day ago by Mike Denton via Facebook on Security on the farm: Accounts and permissions
minzhu

Don't blame CEO, they want RIM win. RIM has strange culture and self distruct political environment. In RIM if a new hired person figure out...

1 day ago by minzhu on RIM CEO: Time to squash BlackBerry myths
Thomas Gellhaus

I've been very pleased with Mageia 2. My review went up on Sunday. My only issue is that my particular wireless printer hasn't been detected on...

1 day ago by Thomas Gellhaus via Facebook on Scorecard - Linux Mint 13 and Mageia 2
knapper

That we have :-) Retailers don't buy stuff to lie around in warehouses, particularly with fast moving technology products. If they didn't think...

2 days ago by knapper on Windows Phone, Android take bite out of BlackBerry