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Story: BTopenworld, NTL top complaints charts

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NTL are f****** USELESS!!!
Since joining with NTL 5 weeks ago we have experiences nothing but lies, excuses and problems.
First we were told our computer was compatible for broadband, when infact it was only the old version of windows 98 so clearly not compatible. They obviously were after our money and not bothered we would then have to spend our money on a new computer. Next the change over of our phone line from BT to NTL was a shambles with some people not getting through as our phone was not ringing at home despite ringing their end. When we finally had a phone line it lasted just 3 1/2 weeks before some fault caused us to lose our line. When we phoned NTL to report the fault we were told to go and test the line with another phone and then call back if we still had no line. So we kept calling back and being fobbed off. i then phoned back to give them a piece of my mind, and was on hold for 36 minutes before some woman answered. One of her stupid questions was: "have you asked to be disconnected?"( would i be calling if i had!!!!!) She then made an appointment for an engineer to come out the following friday, but they did not turn up. How rude? i tried calling again to complain, and after being on hold for 20 minures, they cut me off. we have now had no phone line for nearly 3 weeks and can not see this resolving soon. in the meantime my mother is having to use her mobile phone as the phone, thid does not come cheap. NTL can pay for the mobile phone bills and stuff their contract!!! And the final straw came when NTL sent us a snotty letter asknig why we refused to pay the direct debit when infact it was them who were supposed to be sending on the direct debit mandate to the bank!! looks like they are all a load of idiots who cannot admit to their own mistakes.

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