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Story: BTopenworld, NTL top complaints charts

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Posted by: Anonymous (Monday 8 November 2004, 3:11 PM)

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NTL - can you believe this, have lost our telephone number, the one we're had for the past 8 or 9 years. We asked about having an additional line put in and instead they gave us a new number - except that we still wanted our old one! 7 hours and 15+ customer service operators later we still don't have our number back. Does anyone else notice how no-one communicates with anyone else in the company? Always get a surname or extension number if you have a problem because just asking for 'Sharon, Gus, David,' or whatever wont get you back to the person you spoke to last time!!!!

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