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Story: BTopenworld, NTL top complaints charts

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Last month our NTL phone bill got buried under some other papers and didn't get paid. On thursday last we had a letter saying if the outstanding bill wast paid within 7 days our service would be downgraded. Immediately we wrote out a cheque and mailed it Friday morning together with a covering letter. Friday night in the middle of a conversation the phone went dead. As the NTL offices were closedat that time, on Saturday I had to make 3 phone calls before finding out that they had disconnected outgoing calls. I had a long conversation with an operative who obviously didn't understand what she was reading off a screen, and the information there was in conflict with that in their letter. Since we have over the past 5 years had to put up with numerous unexplaind disconnections of both phone and modem services costing us considerable lost of income, this was the last straw. BT are installing a phoneline and broadband services in one months time. Perfect timing for us to cancel our contract with NTL. This is the only way I have of showing my dissatisfaction with a standard of service I personally would be ashamed to provide to my customers.

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