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Story: BTopenworld, NTL top complaints charts

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Can anyone out there advise me on this? I paid our NTL phone bill at the beginning of March over the phone. I gave my card details and name (the bill is in my partners name) and was provided with a payment referece. Two weeks ater when checking my statement the money hadn't been taken and I'm now broke. I called NTL who confirmed to me that they had received payment from my bank via my card payment. They confirmed the type of card and the name (mine). Meanwhile my partner inds out it has been taken from his account, and subsequently has gone overdrawn and being charged by his bank on a daily basis for an unauthorised overdraft. On speaking to NTL he gets no aplogy, was told that they could give him a refund if I now transfer the payment to amy account! They say I would not have been told over the phone that they had taken my payment (in other words I'm a liar). The worst of all is they did say that if payment deatils were taken down incorrectly they just look at previous payment details and debit it from that account and don't seem to feel that they're doing anything wrong! What can we do to ensure my partner gets his bank charges reimbursed. Surely it's against the law for them to take money from his account without his consent? I'm more than happy for them to cut us off, they're such a crap service and this is not the first time we've had cause to complain.

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