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Story: BTopenworld, NTL top complaints charts

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NTL, the very sound of it makes me furious. I've put up with their crap service for so long now I thought I had got used to their incometence. As an NTL customer I've encountered most of the previous complaints shown on these pages. I have been reluctant to ditch NTL as my business is internet based and I'm not sure what the hastle of changing all my settings to a new service provider will entail. However the final straw has been changing my direct debit from one bank to another. I (sadly) have three accounts with NTL, which they obviously can't cope with, as when I changed the direct debit details (an easy task I would have thought) I received confirmation in duplicate on all accounts. Well you might think, at least you know its sorted. THINK AGAIN!! Two months and several long boring phone calls later I am still receiving Overdue Balance threatening letters. I can't believe their incompetent arrogance. When I call them and they look me up on their database and say 'Oh yes it should have gone through' and 'for some reason this or that hasn't happened' Give me strength!! No apology, no assurance it won't happen again. OK NTL you win, I give up, I'm going elswhere, which is obviously what you've wanted me to do for the past 9 years. I'm obviously so thick I didn't get the point!! Wish me luck.

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