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Story: BTopenworld, NTL top complaints charts

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In March 2004. I applied to sign up for a NTL deal. This deal included unlimited internet access and unlimited phone calls for £25 per month. They informed me that it would take several weeks to set up. As I wanted to keep my BT telephone number, NTL stated that I could transfer it to them without any problems.
I was given a temporary phone number until the transfer could take place. NTL arrived a week later and installed a phone socket box next to the BT one and informed me that when the BT line went dead I should unplug the phone and then plug it into the NTL box. I checked the line each day and found it was still connected to BT. I contacted NTL on numerous occasions only to be told that BT were being difficult and would not release my telephone number. I contacted BT and was informed that NTL had never been in contact at all. I again contacted NTL and this time they stated they were having technical difficulties. At the end of May 2004 I was eventually connected and the phone line appeared OK.

At the time of getting connected I contacted NTL stating I wanted call barring on the line which they said they would do. In August of 2004 I received a bill for £200 for one month, on checking the bill I discovered that most of the numbers listed were premium lines dialled via the internet. We had been hijacked by a porn site which had reset the number that should have been dialled. NTL denied that I had requested call barring and that they would take me to court if I did not pay the bill. Which I eventually did. A month later I received another bill which exceeded the £25 per month. After checking the bill I noticed that calls were supposed to have been made from my home whilst my family and I were on holidays abroad. I informed NTL of this and was accused of lying by a member of the Customer Service Staff. Whilst talking to thm I noticed that on the second page of my bill there was a second telephone number. (this was the temporary number they had given me when I first started with NTL, although I had never used it) I asked the person I was dealing with if they could check this number and was told it was not in service. Whilst still on the line I used my mobile and dialled the number. A man in my village answered stating it was his number and that he had not had a bill for three months. Not surprising I was getting it!. NTL did not ven apologise.

In May of this year I purchased a Amstrad Emailer and requested NTL to cancel call barring to allow me to register the Emailer with Amstrad. NTL said they had done this, but I was still waiting a week later. Eventually NTL contacted me saying call barring had been cancelled. I registered the Emailer and to my astonishment when I attempted to may a local call I found I could not dial out of the house at all. I again contacted NTL only to be infomed that I had requested call barring on all calls which I had not.

In my opinion NTL are the worst Telecommunications Company in the UK and should not be in existence. The sooner they go to the wall the better. They are unprofessional, discourteous, rude and lack any understanding of how to deal with customer complaints. I was a professional Police Officer for 25 years and I would have been sacked had I spoken to members of the public they way they speak to their customers.

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