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Story: BTopenworld, NTL top complaints charts

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I agree totally. NTL are a terrible organisation. When I moved house I needed to cancel the phone line but NTL made it so difficult for me that I decided to cancel my internet at the same time (the phone number i was meant to used would disconnecting me after 15-20 minutes holding yet customer services wouldnt help. The 'trained' customer service person said that as they were able to connect to it internally there isnt a problem. I had to keep trying until it let me through....scuse me??). I eventually cancelled (incidentally the staff in that department couldn't be nicer!). Only then, NTL wanted me to pay the advanced charge that was due and they would credit it later when their accounts got up to date (ya what??). Except as I no longer had an account I had to call them (call them!!!!) to request the cheque. Another frustrating 3 hours trying to claim a £10 credit, I don't think so. I waited for the amended statement instead which I paid in May. Now their bolshy debt collectors buchannan clark & wells can't seem to compute that there is no debt. My answers dont fit their little tick boxes (I paid by internet banking eejits!) The latest is they are going to take me to court and (in bold letters) I will have to pay costs and accrued interest for the outstanding debt (hah). Maybe I should calculate the cost for the time I have spent (and emotional distress of course) dealing with the Buchannan/NTL numbskulls and add interest onto that!

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