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Story: BTopenworld, NTL top complaints charts

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Posted by: Anonymous (Wednesday 28 September 2005, 3:11 PM)

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oh dear have read all this stuff about NTL and is all horribly familiar. My son and I are still trying to cancel a line on a rented property the new tenants can use it if they chose to and we would be liable. customer services failed to note our request in August but did change billing address. 3 letters to customer services so far unanswered. I have cancelled direct debit but they continue to charge monthly and increased amount by £2. Rang today with only a 10 minute wait to find they have no note of cancellation request on our a/c. Have now tried e-mailing them - at least they responded automatically and therefore confirmed they have been told.
Really worried about the likely costs that we may incur and simply unable to resolve the issue as they cannot deal with your case!!

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