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Story: BTopenworld, NTL top complaints charts
Posted by: Martin Goodrich (Saturday 8 October 2005, 5:52 AM)
I can only say that BTOW must be shockingly bad to be worse than NTL.
At least with BTOW 'someone' is accountable; at NTL just getting hold of someone to complain about their dreadful service is a real and largely impossible challenge.
I expect a level of service where I can call up a support person and get a resolution when for example both my internet and television service goes down for the best part of 48 hours. Outages prior to this have been common but never for such a long period.
The above scenario happened to me. I wrote a strong letter to NTLs head office but in the time honoured NTL tradition it was ignored. (it was sent recorded delivery. I know you got it NTL).
I can't quite believe how bad NTL are but they really couldn't care less about anybody. Their service level is risible and shows no sign of improvement.
Full Talkback thread
Story: BTopenworld, NTL top complaints charts
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My complaint is that BT fail to uphold their adver... David Taylor -
NTL are f****** USELESS!!!
Since joining with NTL... Natasha Page
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Can anyone out there advise me on this? I pa... Denice -
NTL, the very sound of it makes me furio... Anonymous -
oh dear have read all this stuff ab... Anonymous -
NTL? Don't make me laugh! In... iain c
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BT offered SDSL in my area fro... Anonymous
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Had ntl negineers fit TV, phone and broadband... Lee Howell
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NTL - can you believe this, have lost our telephon... Anonymous
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Last month our NTL phone bill got buried under som... Anonymous
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NTL is the worst organisation to join to.It was gr... Anonymous
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In March 2004. I applied to sign up for a NTL deal... Ciarian O'Loughlin
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Beware op NTL?
I moved home in july of last yearan... Anonymous
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I agree totally. NTL are a terrible organisa... Kay
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NTL. Lost broadband connection, rang NTL. After ha... Don Cook
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I can only say that BTOW must be shockingly bad to... Martin Goodrich -
I have a simple complaint about NTL broadband - it... Anonymous
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Receied a letter from NTL this morning stating tha... PaWs
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I s anyone else disgusted with NTL's E-mail servic... Anonymous
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told ntl in october about my mothers death,in dece... Anonymous
