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Story: BTopenworld, NTL top complaints charts

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Posted by: iain c (Wednesday 16 November 2005, 9:50 PM)

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NTL? Don't make me laugh! In MAY of this year I tried to get a line cancelled. Dawn assured me she would do it. By the end of JUNE nothing happened, so I spoke to Sarah, who assured me she would do it. To be certain, I got through to the business department, who assured me that though it might take 30 days, they would do it.

By AUGUST nothing had happened so again I spoke to Dawn. She explained there had been so many requests for cancelled lines that they couldn't keep up, but it would be done in 30 days. "Can you divert incoming calls?" I asked, because I get five spam calls a day on the line, usually from India. "Where should they be diverted to?" was the reply. "I don't care--the speaking clock would do!"

Laughter.. a promise that it would be done. By October nothing had been done so again I rang and got the same shpiel. November.. nothing. NTL. Hah! It's comical.

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