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Story: BTopenworld, NTL top complaints charts

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Had ntl negineers fit TV, phone and broadband on 3rd Dec. Unfortunately, the set top box did not work and after some investigation it was found to be the cable running from the outside of my premises to the junction box in the street at fault. The installation engineer said he would put a call in for the engineers to sort it out and assured me it would be done either later that day (they were in the next village), Sunday or first thing Monday morning. I asked if this would affect my broadband connection and was told it wouldn’t.
The engineer left with just the set top box plugged into my TV, leaving the video, DVD and roof aerial unplugged. I later had to reconnect this to be able to use my TV that evening as no engineers turned up to sort out the cable.
By evening, I had attempted to connect my computer to the internet unsuccessfully and phoned the customer service line. My first question was whether the cable could be the problem even though the installation engineer stated the cable wouldn’t affect broadband. I was again advised that the cable would not cause a problem and it must be the modem. I spent the next 30 minutes on the phone unplugging and plugging in the modem before the operator finally informed me that the modem was at fault. An engineer would be required so she would request one. At this point I informed her that an engineer request had already been made.
She checked her records & saidthat no such request had been made and after being told I could only get an engineer on Monday afternoon or I would have to wait a week, I agreed to take a day of work. The engineer eventually turned up at 17.45 and told me the problem was definitely the cable and he could do nothing. He informed me he would request an engineer to get the cable sorted and promptly left.
I then phoned to make a complaint to be told that no request for an engineer had been made so this was sorted out at that time. I was also told that BT had not yet transferred my number and was told (for the first time) what my temporary number was.
I also advised that I’d already had to take one day off work, still hadn’t got the services I’d ordered and had been an ntl customer for only a week. The operator informed me that no compensation could be paid but she agreed to reduce my bill for broadband, cable TV and phone line rental for a period of 3 months.
As I had to go away on business, the engineer did call that week but as the property was empty I have no idea when.
Upon my return on 9th December I found the set top box to be working but with only a handful of channels (13 in all). My phone was working but my old number had not been transferred and my broadband access was ok on one computer. Yet another phone call was made to customer services who told me to switch off my set top box and turn it back on again. Having done this I was to wait for 30 minutes then see if I had the correct channels. Over an hour later there was no change as yet another phone call made. This time I was transferred to another operator in a different department who asked me again to switch off my set top box wait for a short while then turn it back on. This was done and within a short space of time, I had the required channels.
A few days later, I decided to reconnect my work computer and Lap Top to the internet. Unfortunately my laptop has insufficient RAM (a requirement I was not informed of) and I could get no connection with my work computer. A phone call to customer services (again) informed me that my network card was at fault and I’d have to connect using the USB cable. I was talked through the process but told I could only run one computer at a time. This contradicts with what I was told by the salesman.
Finally on 20th December I was told my BT number would be transferred on the 20th and on that afternoon I checked it to find it had been done.
Seventeen days after your engineer originally called I had TV, Telephone with my original number and an internet conne

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