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Story: Strike fears over BT outsourcing plan

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I fear that BT is taking the road which will eventually lead to its demise througha take over bid by another big player. A strike will ultimately kill Britain's flagship internet service provider.

There is no need for this. BT's technical services are first class and provide real value for money. Yet I am fearful of even committing myself to a continued Anytime supply, when before Christmas I had even ordered broadband.

The fault appeared to lay in a lack of a cohesive change over policy from one service to another. I have dealt with BT's staff all over the world and never once came away from a face to face chat unsatisfied with the result and decision. But having agreed a plan I later received e-mails which bore nothing on the agreed policy.

This resulted in yet more telephone calls - BT's real weakness being actually finding a person to talk to because of the telephone costs involved - again going through the same subjects and so on. Credits for free months are given. Then another e-mail at odds with 'human talk' and back to square one.

I am so sad to see BT in this state having been a loyal customer since 1997. And am sure BT's staff are equally sad, angry and confused. The clock cannot be put back because globilization - heavily pushed on by the internet - makes for a globalized work force. But what can be done is to bring all the frameworks to a central location which is easily and cheaply reached so both customers and staff can either agree about the service they want or log decisions made.

So I end on this note. Please BT Yahoo! decision makes look at where your going. Take note of the real feelings of your staff and the public. Don't let your excellent company go to the wall.

Thank you. If I am in error on any of the technical points I have raised this is solely in ignorance, not for any malicious purpose(s).

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