Industry watch Toolkit
Story: Indian call-centre workers dream of escape
Posted by: Jake Henry (Wednesday 30 July 2003, 8:49 PM)
Disaster area for the ordinary Dell buyer with a problem.
Very quickly the problem becomes a real nightmare and then never seems to end in satisfaction!
The language/accent is a very real problem too!
That, and the reading from a manual response!
Full Talkback thread
