Toolkit

Story: Welcome can be lukewarm at Wi-Fi hot spots

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People who work at Starbucks are usually not MCSE's or MCP's. They are home users. Personally, I think this is a great risk to the Starbucks employee who does try to help. I can hear the customer saying, "It used to work until you touched it."

Another issue is that people will bring in broken laptops, and try to get "free" help and support. They know the wireless card drivers are wrong and they dont know how to fix it, so they bring it to Starbucks, and see if the support there can fix it. Happens all the time.

Still...I like the idea!

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