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Story: BT broadband strength sparks Parliament fight

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PROBS WITH BT!

Sympathies to all who have had negative response from BT regarding Broadband. May be my experiences (successfull) may help.

1. There is a number you can dial (17070?) which will tell you how far you are (via wire) from the exchange.

2. Sign up with bt broadband, They hate the regular bt lot and will arrange to have your libe checked for you by themselves

3. Phone up OFTEL. Crazy, but it works. When I did it, they phoned up BT and told them to retest my line, as BT said my house was 6.5 miles from the exchange yet their own self test said I was 5.6 miles!!

4. Sit back and wait for the telephone call from BT. Oh, yes. They do phone you (within 24 hours in my case) and said that they "were prepared to try it just this once, as an experiment"

5. Voila, broadband.

By the way, my line noise is 63.5 dB with a noise margin of 21dB. If your figures are better (lower line noise, higher margin) you will get broadband. BT don't like it when you demand to know your figures, but tell them you want them for inclusion with your complaint to OFTEL

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