Toolkit

Story: Dell Axim mis-pricing sparks customer furore

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On November 24, Dell advertised an Axim X3i PDA for $79. I purchased two of such PDA's and used my credit card to send the order. Shortly after, an acknowledgment e-mail from Dell came. They stated that they are processing the order and have received my credit card information.

On November 25 around 11:00 am, Dell removed the product from their website. Shortly after (around an hour), the product was put back on the Dell web site with the advertised price of 79$.

The following day, Dell sent me an e-mail stating that my orders had been canceled.

These events seemed very suspicious to me. It hasn't been the only time Dell has canceled orders due to a Supposable "Typo".

As a consumer I feel betrayed and disgusted that any Shareholder Company would result to such methods to sell and advertise products. It appears that Dell practiced the "bait and switch" which is not only morally wrong, but against the law.

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