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Story: Call-centre staff cop abuse from abroad

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I suspect call centre staff get a fair amount of abuse from customers who are utterly frustrated by their inability to speak direct to decision-makers in the companies who outsource their operations in this way. By the time I have had to listen through numerous automated options before getting to speak to anyone at all, and often had to wait in a queue for ages before being connected, I am not in the best of moods even before the person answers. If they then give the impression of only having limited competence to deal with your enquiry, my blood presure goes through the roof and the conversation can get rather heated, even though I sympathise with the predicament of the staff concerned. Whatever happened to real customer service?

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