Security threats Toolkit

Story: Symantec blames VeriSign for Norton AV woes

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I e-mail the following to symantec and have still had no response from them:

' I purchased Norton systemworks 2005 just before the new year, I already had Norton internet security 2004 installed,
the program installed fine but when I ran the full system scan it completed the scan then came up with the error 3019,6,
I went to the website and followed the instructions online but the problem remained. I contacted telephone support and was given
various instructions but to no avail, I was sent a link and told to follow the instructions, I did so to no avail, I contacted support
again and was given various instructions including going into the registry and removing various folders, systemworks failed to install,
I was yet again instructed to go to a link on the symantec website and follow the instructions, I have done this, the result being that now I am left hanging with both Norton systemworks 2005 and Norton internet security 2004 uninstalled from my system and I cannot reinstall either.

I can only get through to customer services during working hours which means I have to take time off work to deal with this situation and I have lost faith that they can actually help me. I have spent a lot of money and time both on the products and on the phone to customer sevices , I am now worse off than when I started.

My call reference number was: 002856517

Is there anyone at symantec who can help or is this just another faceless company who don't really care for their customers? '.

It's a shame that symantec support is not as good as its products, up to now I have always found norton very good.

I am an IT consultant and usually recommend software products to my clients, If this is the level of support symantec provides then I'm afraid they will have to be ticked off of my list.

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