Toolkit
Story: Dell dips in support ratings
Posted by: Anonymous (Friday 12 March 2004, 2:59 PM)
I must have been unlucky because I have always found their support apalling. I dont mean technical support, just trying to buy something from them. I buy their units for export because the client specifies their make. I have recently ordered 3 units from them, the first on 19th February - it eventually arrived 9th March, and the other 2 on 3rd March - these are now scheduled for delivery 22nd March. You cannot get any information until you have there order number which takes at least 5 days to get, then you get the call centre who promised to ring you back but dont even know how to pick up a phone. The email call centre which is supposed to respond on a next day basis has responded to one email out of about 7. I had trouble with them years ago when I tried to get a spare part for a clients system and I vowed then never to buy Dell products unless I really had to. I would certainly never buy anything from them for myself or my Company if the client did not specify their make.
Full Talkback thread
Story: Dell dips in support ratings
-
So why is there no article titled, "Apple leads th... Lantz Newberry -
So why is there no article titled, "Apple leads th... Lantz Newberry
-
Why seperate Apple as if it does not count?
Just b... Anonymous
-
Last year I had a big problem with Dell support an... Anonymous
-
I am a Dell warrenty service engineer. My company... Anonymous
-
I must have been unlucky because I have always fou... Anonymous -
I made the mistake of purchasing a non-Dell p... Richard -
On Saturday night, March 6, 2004 I ordered a Dell... Anonymous
-
"India = Very poor service, ignorent, cant speak r... Mukundan
-
If Dell can't help they'll get someone else t... Alex H
-
I bought 2 Dells both of which had to go... Richard Frost -
Dell NON-service! HOW COME IT TAKES A MONTH to ge... Anonymous
-
I bought a Dell only to have a HD / motherboa... Anonymous
-
Dell keeps boasting about its "award win... Tom Williams -
I agree totally.
I spoke to three d... Sid Thomas
-
I am furious with Dell(!), I am so total... Anonymous
-
I ordered a Dell laptop over a month ago and... C DESSON
-
The title of your article, "Dell dips in support r... Dell user no more
-
A year ago in September we ordered two computers,... Anonymous
-
Its real bad when you ask people what they do for... Anonymous
-
DELL SUCKS
I had a Dell laptop that crashed and b... Elkin Ordenana
-
I bought three computers from Dell Two of the thre... Anonymous
-
Do not buy a Dell.
Their warranty backup service... Anonymous
Back to: Dell dips in support ratings
