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Story: Dell dips in support ratings
Posted by: Anonymous (Thursday 18 March 2004, 1:19 AM)
On Saturday night, March 6, 2004 I ordered a Dell computer system. I was told it would ship on or before March 12. On Sunday morning, I called Dell and ordered some upgrades. I was told they would have to cancel the initial order and place a new one, which seemed reasonable given the changes, and that my order would now ship on or before March 14. I received the computer, with upgrades as ordered, on March 10. Unfortunately, the subwoofer had been damaged in shipment, so I called Dell. I was told they would send me replacement speakers and a prepaid shipping label with which to return the damaged speakers. I received the replacement speakers AND the damaged speakers were picked up March 11, THE VERY NEXT DAY! I live in the boondocks! How'd they do that??? Dell customer service is unsurpassed.
Full Talkback thread
Story: Dell dips in support ratings
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So why is there no article titled, "Apple leads th... Lantz Newberry -
So why is there no article titled, "Apple leads th... Lantz Newberry
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Why seperate Apple as if it does not count?
Just b... Anonymous
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Last year I had a big problem with Dell support an... Anonymous
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I am a Dell warrenty service engineer. My company... Anonymous
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I must have been unlucky because I have always fou... Anonymous
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I made the mistake of purchasing a non-Dell p... Richard -
On Saturday night, March 6, 2004 I ordered a Dell... Anonymous -
"India = Very poor service, ignorent, cant speak r... Mukundan
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If Dell can't help they'll get someone else t... Alex H
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I bought 2 Dells both of which had to go... Richard Frost -
Dell NON-service! HOW COME IT TAKES A MONTH to ge... Anonymous
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I bought a Dell only to have a HD / motherboa... Anonymous
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Dell keeps boasting about its "award win... Tom Williams -
I agree totally.
I spoke to three d... Sid Thomas
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I am furious with Dell(!), I am so total... Anonymous
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I ordered a Dell laptop over a month ago and... C DESSON
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The title of your article, "Dell dips in support r... Dell user no more
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A year ago in September we ordered two computers,... Anonymous
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Its real bad when you ask people what they do for... Anonymous
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DELL SUCKS
I had a Dell laptop that crashed and b... Elkin Ordenana
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I bought three computers from Dell Two of the thre... Anonymous
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Do not buy a Dell.
Their warranty backup service... Anonymous
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