Toolkit

Story: Dell dips in support ratings

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Dell NON-service! HOW COME IT TAKES A MONTH to get one CD?
We bought a Dell computer, which ran fine until we ended up with some spyware that we couldn't get rid of. We decided just to reformat the computer, as it wasn't that old, and we hadn't added that many things to it since we bought it.
I contacted Dell support to walk me through this process. At that point, we realized we were missing a driver CD. I let the tech support person know what CD's had come with the computer. She assured me that we had all we need, but one. Dell sent that one. During the process of reformatting the computer, (with another tech support person, a week later), we discovered another CD hadn't been sent us.
To make a long story short, it's taken over a month, and talking to 5 tech support people, and two of their supervisors, AND I STILL DON'T HAVE THE SOUNDBLASTER LIVE CD THAT I NEED FOR MY COMPUTER! They've sent the Money CD, the encyclopedia CD, a sound CARD, but..(even though 4 techs have promised it...) NEVER the right CD.... Dell was supposed to have a manager call me... but to no avail.

I'LL NEVER BUY A DELL AGAIN!

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