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Story: Dell dips in support ratings

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Posted by: Anonymous (Monday 25 October 2004, 6:27 AM)

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I bought a Dell only to have a HD / motherboard failure after a month. I had a MS trained technician on site at the time and called Dell support line at One Pound Serling a minute! The support line refused to speak to the MS tech and went on for about 30 minutes going through a labourious Q & A session. they then agreed to send me a replacement HD which duly arrived (unformatted) This was then installed to no avail as the problem appeared to be motherboard related. (revisit of MS technican to assist) I then called again, and once again went through some exchage Dell support station in India or somewhere similar. Afer about anther eternity and another laborious Q & A session once again at One Pound a minute. I replaced the receiver, disconneted my Dell - took it to the Bin in the dump and went out and bought a Compaq. I swore never to touch Dell again. When you spend a third to half the price of the product on a support call then it is just not worth it When will the big guys wake up! They have lost me forever

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