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Story: Dell dips in support ratings
Posted by: Tom Williams (Wednesday 3 November 2004, 9:33 AM)
Dell keeps boasting about its "award winning support service". I don't know who give them that sobriquet but it certainly easn't me or any othe other local Dell users I have contacted.
It's not difficult to figure that support callls are directed to a support centre in India. The technicians (?) do not speak English properly, they are difficult to understand - one has to spell everything out to them,
Their standard answer to everything which is not a simple report of a hardware failure is to suggest reverting to a check point, or re-installing the operating system, i.e starting again from scratch.
I wasted nearly £200 when a bought this system by opting for 3-year Next Day On-Site Service.
The hardware is generally OK, but Dell needs a radical re-think about it's support.
Anyone buying a Dell system in future should simply opt for the free 1 year Collect & Return support.
A company making more than a billion a year profit should surely be able to set up a decent support system.
Full Talkback thread
Story: Dell dips in support ratings
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So why is there no article titled, "Apple leads th... Lantz Newberry -
So why is there no article titled, "Apple leads th... Lantz Newberry
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Why seperate Apple as if it does not count?
Just b... Anonymous
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Last year I had a big problem with Dell support an... Anonymous
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I am a Dell warrenty service engineer. My company... Anonymous
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I must have been unlucky because I have always fou... Anonymous
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I made the mistake of purchasing a non-Dell p... Richard -
On Saturday night, March 6, 2004 I ordered a Dell... Anonymous
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"India = Very poor service, ignorent, cant speak r... Mukundan
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If Dell can't help they'll get someone else t... Alex H
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I bought 2 Dells both of which had to go... Richard Frost -
Dell NON-service! HOW COME IT TAKES A MONTH to ge... Anonymous
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I bought a Dell only to have a HD / motherboa... Anonymous
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Dell keeps boasting about its "award win... Tom Williams -
I agree totally.
I spoke to three d... Sid Thomas
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I am furious with Dell(!), I am so total... Anonymous
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I ordered a Dell laptop over a month ago and... C DESSON
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The title of your article, "Dell dips in support r... Dell user no more
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A year ago in September we ordered two computers,... Anonymous
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Its real bad when you ask people what they do for... Anonymous
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DELL SUCKS
I had a Dell laptop that crashed and b... Elkin Ordenana
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I bought three computers from Dell Two of the thre... Anonymous
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Do not buy a Dell.
Their warranty backup service... Anonymous
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