Toolkit

Story: Dell dips in support ratings

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A year ago in September we ordered two computers, same configuration, same everything. they are totally different, I cannot help my husband and he cannot hlep me with problems.
Last September we took a curise to Alaska, and took many photos. Upon returning tried to move those photos to seperate folder on desktop. It did NOT just move those photos, it multipied them! Tried deleteing those duplicated (multiplied) and found that it even ultiplied even more. Called tech help in desperation, all he said "you have a virus" - could not because *that* computer is not connected to internet. Tried explaing that to him, and all he said was that he would transfer the call, got disconnected. Redialed -same response- transfering call, disconnected. THIS idiocy went on for a grand total of 7 hours, with absolutely no results. Called next day sasme nonsense, but they said to sign up for software problems, I did, same problem, disconnected. Sent email to customer service demanding they take off the charges. which fortunately they did.
We have had Dells for several years, wonderful tech support, even send letters of commendation for them to the office. those guys/gals were just wonderful, stayed with me until problems were solved and not once "transferred" calls.
What on earth made Michael decide to go with half witted tech help who could not speak or understand English? It is a travesty, and totally inconcievable to call for help and not be able to understand them or for them to understand us??
I will never, ever again buy a Dell! Piece of junk, if I could afford another, I would dump these two and get another locally where they understand me and do not treat me like an idiot!
the problem was finally solved by a friend who just happened to stop by for a visit. It waas no virus, it was a hardware problem!

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