Toolkit

Story: Dell dips in support ratings

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I am furious with Dell(!), I am so totally appalled with their terrible of service. It is shocking and almost criminal that they get away with treating their customers so badly. I bought a top of the range PC from them for a substantial sum (at the end of 2004) Just a few days after the new year (2005) my computer broke down, I ran diagnostics and then tried to call Dell Technical support. Guess what? I couldn’t get through and after spending and infuriatingly large amount of money being on hold waiting to talk to someone I gave up. I e-mailed them, within a couple of days I got this reply “I have decided to replace the hard drive for your satisfaction.”

Well, I was net exactly satisfied to say the least, but anyway it was a solution. I asked them if to confirm that they were sending me a new hard drive. Their answer, “Please note that any replacement part sent out by Dell will be a refurbished part. New parts are sent only if the system is within 30 days of invoice date.”

By now I was getting a bit upset, I had spent a significant amount of money on a new computer from Dell (not to mention the cost of the calls to technical support) and it had broken down, they were now going to send me a SECOND HAND REPLACMENT!!! The hard drive they were going to send me could have been over 2 years old!!! Most likely it came back to them because it was broken at some point and was replaced.

Right, let’s set that a side for a moment, now to the delivery day. Friday 21st of Jan. They said “The courier can reach anytime between 9 AM and 5 PM, so I request you to arrange someone to be at the given address on Friday without fail” So I had to take a day off work (so I lost money). Right, you can probably guess what happened. NO COURIER ARRIVED and there for NO HARD DISK!!!!! AND THEY WASTED MY ENTIER DAY.

THE CASE IS STILL UNRESOLVED AND I STILL HAVE A VERY EXPENSIVE TOP OF THE RANGE “BROKEN” COMPUTER WHICH IS ONLY USEFUL AS LAND FILL.

WHAT WOULD I SAY TO SOMEONE WHO IS THINKING OF BUYING A DELL.

“DON’T EVEN THINK ABOUT IT! THEY ARE TERRIBLE, THEY DON’T CARE ABOUT YOU AT ALL AND THEIR COMPUTERS ARE UNRELIABLE” THIE TECHNICAL SUPPORT LINES ARE A NICE MONEY SPINNER FOR THEM! There are a few more things I would like to say about them but you would not want to read them.

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