Toolkit
Story: Dell dips in support ratings
Posted by: Alex H (Thursday 12 May 2005, 11:00 AM)
If Dell can't help they'll get someone else to!
I wanted to upgrade my Dell laptop’s memory in March of this year. (It’s May and I still have the problem)
Where do you go? The Dell website…Wrong!
You might spend two months, mostly waiting for a response to your emails.
You might spend time answering the same questions over and over again.
You might wait at work for a replacement part that arrives at home.
You might be told that because the warranty has now elapsed on the potential faulty part you have to talk directly with the manufacturers.
If you are me it is not a question of “might” this “will” happen and did.
Dell spent so long trying to solve my problem, the warranty ran out and so they washed their hands of the whole thing, asking me to go direct to the manufacturer of the part. Dell doesn't even know if the fault is with my laptop or the part!
What a wonderful example of extremely poor service - nice one guys!
Full Talkback thread
Story: Dell dips in support ratings
-
So why is there no article titled, "Apple leads th... Lantz Newberry -
So why is there no article titled, "Apple leads th... Lantz Newberry
-
Why seperate Apple as if it does not count?
Just b... Anonymous
-
Last year I had a big problem with Dell support an... Anonymous
-
I am a Dell warrenty service engineer. My company... Anonymous
-
I must have been unlucky because I have always fou... Anonymous
-
I made the mistake of purchasing a non-Dell p... Richard -
On Saturday night, March 6, 2004 I ordered a Dell... Anonymous
-
"India = Very poor service, ignorent, cant speak r... Mukundan
-
If Dell can't help they'll get someone else t... Alex H -
I bought 2 Dells both of which had to go... Richard Frost -
Dell NON-service! HOW COME IT TAKES A MONTH to ge... Anonymous
-
I bought a Dell only to have a HD / motherboa... Anonymous
-
Dell keeps boasting about its "award win... Tom Williams -
I agree totally.
I spoke to three d... Sid Thomas
-
I am furious with Dell(!), I am so total... Anonymous
-
I ordered a Dell laptop over a month ago and... C DESSON
-
The title of your article, "Dell dips in support r... Dell user no more
-
A year ago in September we ordered two computers,... Anonymous
-
Its real bad when you ask people what they do for... Anonymous
-
DELL SUCKS
I had a Dell laptop that crashed and b... Elkin Ordenana
-
I bought three computers from Dell Two of the thre... Anonymous
-
Do not buy a Dell.
Their warranty backup service... Anonymous
Back to: Dell dips in support ratings
