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Story: Dell dips in support ratings
Posted by: Richard (Tuesday 27 September 2005, 5:11 PM)
I made the mistake of purchasing a non-Dell product from Dell, a Panasonic video camera. The camera broke within two weeks and I have been on an odyssey of trying to get satisfaction ever since. I have been shifted from one dell department to another. Any emails I get are those pre-written responses or if I am lucky enough to get someone on the phone they tell me it is not their department and send me elsewhere. Recently my office was looking to upgrade our 600 desktops and I pushed hard to be sure they did not go with Dell. After they heard my horror story with Dell support my office purchased their $3 million upgrades elsewhere.
Full Talkback thread
Story: Dell dips in support ratings
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So why is there no article titled, "Apple leads th... Lantz Newberry -
So why is there no article titled, "Apple leads th... Lantz Newberry
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Why seperate Apple as if it does not count?
Just b... Anonymous
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Last year I had a big problem with Dell support an... Anonymous
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I am a Dell warrenty service engineer. My company... Anonymous
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I must have been unlucky because I have always fou... Anonymous
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I made the mistake of purchasing a non-Dell p... Richard -
On Saturday night, March 6, 2004 I ordered a Dell... Anonymous
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"India = Very poor service, ignorent, cant speak r... Mukundan
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If Dell can't help they'll get someone else t... Alex H
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I bought 2 Dells both of which had to go... Richard Frost -
Dell NON-service! HOW COME IT TAKES A MONTH to ge... Anonymous
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I bought a Dell only to have a HD / motherboa... Anonymous
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Dell keeps boasting about its "award win... Tom Williams -
I agree totally.
I spoke to three d... Sid Thomas
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I am furious with Dell(!), I am so total... Anonymous
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I ordered a Dell laptop over a month ago and... C DESSON
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The title of your article, "Dell dips in support r... Dell user no more
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A year ago in September we ordered two computers,... Anonymous
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Its real bad when you ask people what they do for... Anonymous
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DELL SUCKS
I had a Dell laptop that crashed and b... Elkin Ordenana
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I bought three computers from Dell Two of the thre... Anonymous
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Do not buy a Dell.
Their warranty backup service... Anonymous
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