Story: Norton AntiVirus: The readers strike back
Posted by: Robert J (Friday 8 October 2004, 12:31 PM)
Symantec get my vote for the worst "Customer Service" on this planet.
Everything about contacting them is at best painful - at worst, impossible.
A recent hopeful email got the following reply: "**This is an automated response.**
**Do not reply to this message.** NOTE: Due to a high volume of various non-business related and unsolicited messages, emails sent to customerservice@digitalriver.com
will no longer be reviewed by our Customer Support Team." SO WHY LET ME FILL THE FORM IN ???!!!
The Tech Helpdesk are NO help they simply refer you to other Symantec websites. And the ONLY other phone number I can locate, after hours on their maze of useless pages, is in the US.
I am so frustrated with Symantec it hurts - the temptation to fly to Ireland to vent that frustration at the Ballycoolin Business Park, grows by the minute.
Full Talkback thread
Story: Norton AntiVirus: The readers strike back
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I would like to say, that as a internet gamer, my... Louis (Reuben Evans) -
What's all the fuss about.?
United Kingdom +4... Big Al -
How wonderful after all these comments a... Anonymous -
Just the level of complacency I would expect......... Anonymous
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I purchased Norton 04 and to date I have not had a... Marshal Bernstein.
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I currently use NAV 2003 and I have read in severa... Glenn Piper
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I do not find any of the performance problems cite... Matthew Bacon
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I have been using NAV 2003 as part of System Works... Bob Delamare
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As someone who gets called out to small businesses... Richard Lee
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I bought NIS as I had been attacked by a trojan
Ye... Anonymous
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Just simple requests really!
Where is there an ad... David Kershaw
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Thanks for the article. Formerly, I used norton in... Gary Przyborski
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So, Symantec thinks 'It is common for some of our... Yvette Thibodeaux
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Go ahead and call Symantec and talk to a tech... Greg
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I recently renewed by subscription to Norton Inter... Anonymous
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I just renewed my subscription with Norton 2... Anonymous
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Symantec get my vote for the worst "Cust... Robert J -
Could not agree more. The auto upd... C P Clark -
I tried to renew my Symantec antivirus a... Anonymous
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For interest here's the address given on my renewa... Anonymous
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To Anonymous of Gloucestershire -
My wife and I d... Anon
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As long as there are generous rebate offers for NI... Anonymous
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I have had endless problems since I did a system r... Robert
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On 30 June I renewed my subscription to Norton Ant... Anonymous
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I just renewed my subscription to Norton Internet... Anonymous
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I can't reach a person with the company. I have tr... Donald G Lewis
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I too have searched for a telephone number for Nor... Anonymous
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I searched endlessly myself and finally found... Tara Hagen
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I am experiencing a serious about:blank problem wh... Anonymous
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I have paid for and downloaded Norton Interne... Anonymous
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I have had the same problems. Can't read my e... sim
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I have paid for and downloaded Norton an... Mary Deck
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Symantec are a disgrace. Thank goodness your artic... Anonymous
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Norton is absolutely the worst. My wife and I spen... Dave Stover
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I was a happy user of Norton Internet Security 200... Anonymous
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I too have a simple request to re-activate my Nort... E A Ravenhall
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hi every1,
well I have a little prob with ma compu... Anonymous
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i can not install Norton Anti virus and cannot fin... ray bolt
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Thanks for all the advice about Norton Anti-virus,... Anonymous
