Mobile devices Toolkit
Story: Dell's notebook delays infuriate customers
Of course, for Dell, it's more important that they can buy the component at the lowest price - that's the shortage, it's only the shortage of parts that meet their margins - customers be damned.
They know that when the next buying cycle comes up, you might still loath their customer service but you can't very well go to your boss to explain that you're accepting the second lowest bid just because last time, you had to wait 2 months until Dell was able to get pricing on a trackpad for $.11 versus $.15.
Every company's downfall starts in this little way - when the margins become more important than customers. And it'll start small. They'll lose the casual buyers first and then eventually the 15,000 order to HP or to Legend because they're still negotiating to save $200 on a container ship.
And Dell will not see it coming.
Full Talkback thread
Story: Dell's notebook delays infuriate customers
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Of course, for Dell, it's more important that they... jbelkin -
I'm a US customer who ordered a Dell Inspiron 9100... Anonymous -
I live in the UK and ordered a 9100 on the 2nd of... James -
Exactly the same as James in London said, even dow... Anonymous -
I ordered an Inspiron 9100 on 10/3, the spec comin... Anonymous -
Dell is utterly a waste of anyone's consideration.... Jack Thompson -
I ordered my 9100 laptop on March 15th, and the es... Oliver Whyte









