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Story: Dell's notebook delays infuriate customers

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Exactly the same as James in London said, even down to the order date! Dell have shown themselves to be utterly pathetic through the lack of information and vague responses to direct questions. To be told "we will do better next time" is pointless. Doing better 'this time' is all that counts - there will not be a next time! If Dell are not capable of fulfilling orders within a reasonable time they should be been up front about it and contact their customers directly, rather than hiding behind hollow press releases. If the delays are indeed due to Dell penny pinching as some have said, rather than true shortages, this mess is going to cost them a huge amount - I would never risk it again and I will make sure my company avoids Dell. To add insult to injury, Dell have charged my the full amount 6 weeks prior to the current guess at a delivery date - SHARP PRACTICE!! Methinks a lame attempt to stop me cancelling my order and going elsewhere.

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