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Story: Dell admits Indian mistake

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Posted by: Krishnan (Sunday 23 April 2006, 4:51 PM)

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Um...I guess there is more than a hundred thousand employees in India who work for Dell USA. Apart from Dell, we have a lot of other companies such as HP, Compaq, IBM, SBCGlobal, AoL, MCAfee, Microsoft, Lynksys, Norton Anti-virus and a long list employing millions of Indians to provide support to Home Users. A lot of home users are generally dumb and there isn't a need of debating on that. Most of the questions they have can be answered by any idiot. So why should the American brain be wasted on such jobs? And dont be so rude about Indians.

1. English education is available only to the affluent people in India. Indians in Tech Support are probably more wealthy than most of the Dell home users who are truck drivers or labourers. In such a case, one cannot expect them to listen to rude remarks and abuses that they have never had to hear in life.
2. Technical support personnel over there work in the night shifts and it is not really relishing to get abusive customers throughout the 10 hour shift.
3. Half of the customers who call dell support are Hispanics, Negroes or Indian-Americans with attitude. They are so rude and impossible to deal with.

On the other hand:
1. People in India don't realize that a large percentage of world achievers are Indians because one fifth of the world is filled with Indians. Hardly 4-5% of Indians are civilized. But that itself adds to over 55 million people. That is a huge number taking into account the sparse population of the rest of the world.
2. In India, people do not attempt to buy a computer when they don't know anything about it. There is a lot of difference between the educated and uneducated people in India. As a matter of fact, the educated people here show the same repulsiveness towards the uncivilized people the Americans showed toward the Red Indians a century ago. What I am trying to say here is the Indians who think Americans are fools fail to realize that they will choose to commit suicide rather than providing tech support to an Indian labourer; while it is a lot easier to deal with an American illiterate person. But having no experience of handling an uncivilized Indian, they fail to see the difference between the two. They assume that there are more computer literate Indians when they are wrong. Rather, you should say a majority of Indians who OWN a computer are computer illiterate.
Look at these figures: According to the 2004 census, the per-capita income of an American was around 45000 dollars per annum while that of an Indian was 620 American Dollars. The cost of an ordinary laptop in America is 400 dollars. But a laptop in India costs approx 750 dollars (approx 35000 Indian Rupees). Hence, no duffer or a street-loafer in India spends money on a computer. But any duffer or a beggar in America can afford a computer. So give up the notion that "Indians are computer-literate wheras Americans are not". This is rubbish.

Let me tell you, European-Americans are the sweetest people to handle. A majority of the dumb and difficult customers you get are likely to be Mexican immigrants (the worst of the lot!), black women and Indian immigrants.

So there is no point cursing each other. We should probably learn to live with it. :)

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Full Talkback thread

Story: Dell admits Indian mistake

  1. I have just called and got put through to India an... Anonymous
  2. Hello Everyone .... Thats true everyone say D... Anonymous
  3. Hi, The blogs posted in response to this... Nanda
  4. Indian Call Centres Anonymous
  5. Indian Call Center Hugh
  6. Why not try to Outsource in th... Anonymous
  7. Why not try to Outsource in th... Anonymous
  8. global-sky.com is not the answ... John Lancaster
  9. First Dell sucks - i had bad e... neo
  10. Avoid buying from Dell- it's o... Anonymous
  11. I would lke to comment regardi... spokevin
  12. You are absolutely correct Arnab Mukherjee
  13. Just set up my website after l... Anonymous
  14. Bad dell experience Anonymous
  15. I will never buy a Dell again! Anonymous
  16. Hello Brant. How are you? I... Isabelle
  17. Mr. Walter and Mr. Fuller, I t... A logically thinking Punjabi
  18. India helpdesk Alfie noakes
  19. Being a UK resident, a Busines... Fudge
  20. Thanks Fudge, very well put.... Ninja
  21. Fudge is right. I guess the s... CC
  22. UR answer NAIR INDIAN
  23. LEARN HOW TO SPELL, MR. "EDUCA... Someone who can spell
  24. Yeah Nair, you all may have de... Brit
  25. Dear Fudge, You have mentione... Anonymous
  26. SayNoToOverseasCallCentres.com Bert Bassett
  27. Tech's view of Customers Steve Blade
  28. I agree dell sucks.... YOUR DAD
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  30. Dell in India Chefrob4655
  31. Hello Everyone .... Thats true everyone say D... Anonymous
  32. I have had the DELL order problem from hell.... Juan Epstein
  33. To Juan Epstein Ooff man you just made... Praveen
  34. I ve visited India during the june of 20... porvety means INDIA
  35. Please Mind your words Anonymous
  36. Revisit India, and you'll get a dou... Anonymous
  37. Go fuck urself before calling Indi... INDIAN
  38. I guess people are buying from Dell for the v... Wil109
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  41. DO NOT BUY DELL COMPUTERS Anonymous
  42. contuinity to the previous comment---- .... Mavin
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  50. This post deleted by ZDNet staff. Brandon_15
  51. This post deleted by ZDNet UK staff none of yur business
  52. This post deleted by ZDNet UK... Brandon_15
  53. This post deleted by ZDNet UK...
  54. My Dell doesn't work and there... Poor oldman's wail
  55. This post deleted Anonymous
  56. Americans in real sense are fools,they don't... shrawan
  57. americans are so spoilt.they complain abt the... sri kamineni
  58. sent to dell.. I first tried to purchase a l... Debbie ferris
  59. Did you know that We, Indians work while you... Indiana Jones
  60. Dell support is a joke, I have seen the offic... Anonymous
  61. Americans George Wood
  62. This comment deleted by ZDNet UK St... Kelly Mills
  63. This message is for Kelly Mill... pravin.
  64. Both are to blame pramod nair
  65. Both are to blame pramod nair
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  72. This post deleted by ZDNet UK Staff
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  77. I guess that Dell have failed to spend enough for... Anonymous
  78. MY GOD WHAT A NIGHTMARE. DELL ! WHAT ARE THEY... DISATISFIED CUSTOMER
  79. the biggest mistake an american company... abdul
  80. Hey guys , I'm working with Dell I... Ravi
  81. I bought a Dell extended warra... AB
  82. I had a complete nightmare wit... Rick Fry
  83. Having read the majority of th... Gary
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  127. Please Visit : http://tinyurl.... Anonymous
  128. Generalize!! is one thing peo... Anonymous
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