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Story: Dell admits Indian mistake

  • Previous comment

Posted by: happy (Tuesday 4 July 2006, 5:14 AM)

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-Dell shipped me my new keyboard right then and I received it in less than 24 hours. Awsome Job!!

-I was extremely satisfied with the friendly, professional assistance I received in my two recent calls to Dell for similiar but different problems.

-Able to take care of my problem with one phone call. Took 1 day to resolve problem with monitor. That was terrific! Your CSR's really need to listen more closely. I had to explain my problem to her several times which was frustrating, but she did a good

-quick response and willingness to help resolve the issue

-Your telephone technician was courteous, articulate, and effectively diagnosed/solved the problem. I appreciate her help, and thank you for employing American technicians for telephone technical service (she never know that the one who supported her is not AMerican)

-Prompt resolution of problem. Clear instructions on how to resolve problem.

-Tech support rep was knowledgeable and solved my problem easily and with patience

_service with a good product; this is my third lap top I purchased from Dell

-The support representative was patient and made sure he tried all the options for what we needed to do. It seemed he was well prepared because he didn't have to spend a lot of time thinking about the next step he was going to try.

-The technician had a great deal of patience which is helpful when a caller is stressed out because they don't know what they are doing.

-Good customer support. I rank you poorly on get my computer repaired when there is a problem. I purchased the maintenance plan and I have to do the work. I rank you 3

-your technician was extemely tolerant and understanding. the end result was that something in the mccaffe security program pre loaded on the computer was interfering with the setup of my wireless connection.

-I understand Dell has had some problems with customer service, but honestly, I have no complaints. The service was great and the technician would not give up until the issue was resolved. Thank you.

-When I called in for support, the technician did a great job of determining what level of computer knowledge I have and then communicating with me at that level. I had not experienced that before with any computer-related customer support, and it was a v

-Tech diagnosed the problem as a faulty LCD and scheduled a replacement without question. She was quick and correct in her diagnosis

-The communication skills of the technicians has improved a great deal over the last year. They also take more time with the customer than they used to and provide a case# and call back number, which they used to refuse to do

-Extreme customer service and tech support both via phone and on site. A job well done. Thank you

-The technician was very knowledgeable and quick to respond. She spoke English as her first language!!!

-The Lady who helped me work on my computer helped me work through the issues of my computer. She was very patient as well as knowledgable. Thanks so much for all of your help

-Quick response, excellent knowledge base of tech and his resources, courteous, succinct, efficient, and good phone presence. Problem resolved in a minimum of time. Great service, outstanding techs. Good job, folks!!

-When I have promblems with my system I get very frustrated. The support team allowed me to continue using my laptop rather than scraping it off the wall :) Thanks again!!!

-Dell helped remedy our problem over the phone during the course of a day. Even when I was disconnected from the technician by accident, he called back right away. The technician walked me through each step and was patient with my ignorance of computers.

-believe that the communication between tech service and customer is really good. I have worked with my company for 4 years now in the IS department. I have talked to Dell Techs/support on the telephone numerous times and everytime the result is positive

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Full Talkback thread

Story: Dell admits Indian mistake

  1. I have just called and got put through to India an... Anonymous
  2. Hello Everyone .... Thats true everyone say D... Anonymous
  3. Hi, The blogs posted in response to this... Nanda
  4. Indian Call Centres Anonymous
  5. Indian Call Center Hugh
  6. Why not try to Outsource in th... Anonymous
  7. Why not try to Outsource in th... Anonymous
  8. global-sky.com is not the answ... John Lancaster
  9. First Dell sucks - i had bad e... neo
  10. Avoid buying from Dell- it's o... Anonymous
  11. I would lke to comment regardi... spokevin
  12. You are absolutely correct Arnab Mukherjee
  13. Just set up my website after l... Anonymous
  14. Bad dell experience Anonymous
  15. I will never buy a Dell again! Anonymous
  16. Hello Brant. How are you? I... Isabelle
  17. Mr. Walter and Mr. Fuller, I t... A logically thinking Punjabi
  18. India helpdesk Alfie noakes
  19. Being a UK resident, a Busines... Fudge
  20. Thanks Fudge, very well put.... Ninja
  21. Fudge is right. I guess the s... CC
  22. UR answer NAIR INDIAN
  23. LEARN HOW TO SPELL, MR. "EDUCA... Someone who can spell
  24. Yeah Nair, you all may have de... Brit
  25. Dear Fudge, You have mentione... Anonymous
  26. SayNoToOverseasCallCentres.com Bert Bassett
  27. Tech's view of Customers Steve Blade
  28. I agree dell sucks.... YOUR DAD
  29. I refuse to be belittled by someone who... Spell it right
  30. Dell in India Chefrob4655
  31. Hello Everyone .... Thats true everyone say D... Anonymous
  32. I have had the DELL order problem from hell.... Juan Epstein
  33. To Juan Epstein Ooff man you just made... Praveen
  34. I ve visited India during the june of 20... porvety means INDIA
  35. Please Mind your words Anonymous
  36. Revisit India, and you'll get a dou... Anonymous
  37. Go fuck urself before calling Indi... INDIAN
  38. I guess people are buying from Dell for the v... Wil109
  39. 850punds Join
  40. I have recently experienced a loss of sound o... Anonymous
  41. DO NOT BUY DELL COMPUTERS Anonymous
  42. contuinity to the previous comment---- .... Mavin
  43. I am really sorry guys. I made some... Mavin
  44. Mavin...Youare terrible...Tryi... Boss
  45. i love paltalk program, its really... Miss Paltalk
  46. I work for the DoD, and have just wasted... angryGOVTworker
  47. solidworks freelance designer rex
  48. Thanks for the warning. I was going to b... CT Systems Inc.
  49. The comments here are quite amusing, especial... Anonymous
  50. This post deleted by ZDNet staff. Brandon_15
  51. This post deleted by ZDNet UK staff none of yur business
  52. This post deleted by ZDNet UK... Brandon_15
  53. This post deleted by ZDNet UK...
  54. My Dell doesn't work and there... Poor oldman's wail
  55. This post deleted Anonymous
  56. Americans in real sense are fools,they don't... shrawan
  57. americans are so spoilt.they complain abt the... sri kamineni
  58. sent to dell.. I first tried to purchase a l... Debbie ferris
  59. Did you know that We, Indians work while you... Indiana Jones
  60. Dell support is a joke, I have seen the offic... Anonymous
  61. Americans George Wood
  62. This comment deleted by ZDNet UK St... Kelly Mills
  63. This message is for Kelly Mill... pravin.
  64. Both are to blame pramod nair
  65. Both are to blame pramod nair
  66. All americans are idiot. They don't... annonymous
  67. call Support agents views Harry
  68. Well Well well.......and i was just passing t... Joydeep Roy
  69. Um...I guess there is more than a hundred tho... Krishnan
  70. Dell Anonymous
  71. Please Krishnan, we are not just blaming... Anonymous
  72. This post deleted by ZDNet UK Staff
  73. Dell in Delhi, land of hope and chappati Berti Piggs Trippi - The Water Marign
  74. the problem is with Dell, not with India. We... Alex
  75. I had to call dell support as my Desktop cras... Anonymous
  76. I am writing to complain about the abominable... Anonymous
  77. I guess that Dell have failed to spend enough for... Anonymous
  78. MY GOD WHAT A NIGHTMARE. DELL ! WHAT ARE THEY... DISATISFIED CUSTOMER
  79. the biggest mistake an american company... abdul
  80. Hey guys , I'm working with Dell I... Ravi
  81. I bought a Dell extended warra... AB
  82. I had a complete nightmare wit... Rick Fry
  83. Having read the majority of th... Gary
  84. This comment is directed to Ra... John
  85. The Americans get on my nerves... BaltiBatti
  86. Indians provide an excellent s... Anonymous
  87. To John. With all due respect... Immaterial
  88. The irony of it all is that yo... Anonymous
  89. Dont make the mistake of gener... disgusted
  90. hello DISGUSTED.. dont say tha... techie person
  91. Hey Disgusted! Why don't you g... Dr Yogi
  92. HELLO Mr. Disguted ( Disgustin... pravin
  93. For who so ever said that to R... Prashant
  94. This is for all the dumb ass i... subhransu tripathi
  95. Cheap Labour? Not for long guy... Moushmi Dasgupta
  96. Come on guys English is juast... alan
  97. That okay alan. I ain't got an... Jill
  98. This is for Jill. Dear Mate,... alan
  99. Jill, for your information, th... Amit
  100. Mr. LEON, It didn’t infuriate... Jill
  101. Hello, Interesting set of com... Brad
  102. Brad, I think you are right; D... Anonymous
  103. Why do the U.S. and Europe out... British Beatrice
  104. Well, I have read a few of the... Donnie
  105. Why was my post delected?! Peo... African indian asian european alien
  106. john can you shut up?wat the h... unknown
  107. I had been reading all the pos... David Baker
  108. to all the american or uk citi... Anonymous
  109. Hi John FYI Indi... Bidyut
  110. Hey you all who are sending ha... SG
  111. SG: Stop being so stuck on you... CC
  112. This post is directed to John,... Anonymous
  113. To freakxx, you are right on t... Anti-Abdul
  114. >>Your credibility is shot rig... Anonymous
  115. I am from India. Whenever, any... Madha K
  116. Country skill Rankings Present... mogudotcom
  117. Thanks mogudotcom, those are s... Sophie
  118. Hey!! Sophie, what makes you t... Brant Gladstone
  119. Wow Brant, not my fault you ca... Sophie
  120. Hey!! Sophie, what makes you t... Brant Gladstone
  121. Oh, and another thing, if some... Sophie
  122. I have as a general rule alway... Mandy
  123. ASR you are the moron!! Anyhow... Amanda
  124. this was awesome and very true... Anonymous
  125. Hi guys, During my stint with... Anonymous
  126. Please do give some respect to... Anonymous
  127. Please Visit : http://tinyurl.... Anonymous
  128. Generalize!! is one thing peo... Anonymous
  129. First you work in technical su... King Majobo
  130. Hi guys, During my stint with... Anonymous
  131. YOU SHOULD APPRECIATE THAT THE... ANDY
  132. I own 2 computers, 1 for busin... Anonymous
  133. What are you guys talking abou... Austin
  134. adsfsda adsfdsa
  135. Hi, Guys According to me all... Gurpreet Singh
  136. Hi Guys, I work with Dell and... Anonymous
  137. Dell in INDIA BIG MISTAKE: I c... Ted
  138. That won't sovle all the probl... Anonymous
  139. Dell customer service sucks. S... Liss Canary
  140. I had a great aunt from Englan... John Warner
  141. Hey Brant, read the above. EA... Jill M.
  142. Dear Andy McCue, Technology is... N.RAJKUMAR
  143. My dear American /Indian Broth... Shridhar
  144. Shridar, you are very right.... truth2
  145. Moron, can you even spell the... ASR
  146. HEY people ive got juicy news... sahan
  147. I purchased my Dell Inspiron N... Anonymous