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Story: Glastonbury site 'slow but not down'
Posted by: Anonymous (Friday 2 April 2004, 12:03 PM)
re: your article on Glastonbury, and the facetious response from the organisers:
'She said: "The phone lines are working really well. Keep trying. We’ve sold 60,000. They’re going at a rate of about 100 per minute. But please keep trying. Nothing has crashed. Don’t worry. There’s nothing that’s not working and everything’s running well."'
The website is extremely poorly designed - understandably the site was busy so some delays are expected. But even once you got through to the site there was no guarantee you would be able to purchase tickets.
I tried constantly throughout Thursday night go log onto the site, and entered my debit card details, name, address, etc about 50 times. In nearly all cases, the Submit button caused the site to crash, erasing all the information I had entered.
Occasionally I was told "there is a problem with some of the information you entered" but was not given a reason. At other times, using the exact same information, I was told "there was a problem with your card number".
I finally got through - only to be told I was successful and to await an email confirming this. I am still waiting 6 hours later, and have not been given a confirmation number or any guarantee the tickets were really purchased.
The site needs to restrict the number of users who are able to reach the secure page, then once they have entered their details they should be guaranteed access to the next stage. A confirmation number should be given for a successful transaction - just like every other e-commerce site in the universe.
Re: the debit cards only debacle, and the assertion that "there are benefits for everyone. This measure has allowed the Festival to cut the booking fee charged from £5 to £3 per ticket"
I would gladly pay £2 more as a booking fee to save this hassle - at least give us the choice.
Full Talkback thread
Story: Glastonbury site 'slow but not down'
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I've trying to use the site on and off since 8pm y... Bill Watson -
re: your article on Glastonbury, and the facetious... Anonymous -
It's My last year in the U.K .... :-( I have to ge... Jonathan Blumenfeld
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I managed to purchase tickets this morning on beha... Lynne
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If anyone else can get through and book two ticket... Simon Painter
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just got a ticket been up for 15 hours now but it... helen mason
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DREADFUL, 14HRS OF PHONIN AND BEIN ON THE WEBSITE... AMANDA MORGAN
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Having also been one of the 2 million trying, I ha... Anonymous
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FAO Simon, have you got an email address?
May be a... Anonymous
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Well the year I finally decide to go and I have no... Tim Murray
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Sounds suspicious Simon Anonymous
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this method seems to work quite well:
* sod the we... andrew brady
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Nothing suspicious, just don't want to see people... Anonymous
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Having also been one of the 2 million trying, I ha... Anonymous
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My email address is simon.painter@empoweredlearnin... Simon Painter
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Just an update from my Comments in the article. W... Nic Saint
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Lynne-- If you have 6 tickets then we will buy exc... Owen Saunders
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Anonymous-- Do you have any tips to help me purcha... Anonymous
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Its got to be the most poorly run fiasco i've seen... David Toon
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This is a complete shambles - I'm an IT consultant... M Grimly
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Nic Saint said :"Aloud.com I hope you learn from t... Simon Painter
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"Their head office phone number is 020 7837 1100 s... Simon Painter
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Add me to the list of dissatisfied Aloud customers... Stephen Leimgruber
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A shambolic and disreputable approach to sales. My... jim noonan
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I tried all last night with no success, but got up... Paul Prideaux
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it is just MAAAAAAAAADNESS!!!
Been up all night, t... Kitty Baker
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At least last year if you did not get through you... Simon Painter
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Read it and weep...
Thank you for your order
You... Simon Painter
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has ANYONE who got to the page thanking them for t... Eva Powell
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HOW MANY TIMES AM I GONNA FILL IN THE ORDER FORM A... HARRIET
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i've never been fortunate enough to go before, so... Rachel Tatchell
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According to Legend (wayahead's ISP), their networ... sleepy george
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I have gotten a mailout - but it does not make sen... Simon Painter
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I have been trying since 8.30pm last night, stoppe... Ruthe Burke
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It is possible that in desperation to get tickets... Anonymous
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Cripes this is nuts!!!!!!!!!!
Ive hit redail upwar... Anonymous
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Freya appears to be legit... it appears to be on t... Simon Painter
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I spent 5 hours last night on-line and logged on a... Cindy Le Lohe
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how do you know when youve booked?
i filled in all... lyndsey kiernan
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Help please!The short cut https://freya.wayahead-s... Jess Wright
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AAAARRRRRGGGGGGGHHHHHHH
I am SO annoyed. I have... Janine
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re: lyndsey - it seems to be pot luck whether you'... t b
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FAO: Helpful IT Fairy from Swindon:
my email addre... Angharad Elen
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I work in IT as a developer and I defy anyone to t... Rob Tice
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21 hours of trying - 2 phones, Web. When do I call... Dawn Finch
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Got the same thing here with a friend of mine. She... Anthony Irtelli
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Anthony - perhaps if you had bought a ticket... Chantal -
Posting abusive messages is not a very n... Anthony Irtelli -
I have just spoken to someone at Worthy Farm, and... jeff siviter
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Yes, frustration was an emotion I experienced at a... Steve
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I have just spoken to someone at Worthy Farm, and... jeff siviter
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Lyndsey - If you were successful, you should have... Steve
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I know I shouldn't do this but to the ones with to... jeff siviter
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Would this help or hinder?
After 21 hours (on and... M Grimly
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Mr Grimly... oddly enough I had the same sort of i... Simon Painter
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Freya still up ...
Pinging freya.wayahead-secure.c... M Grimly
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Absolute shambles! Surely the organisers could ha... Sue Challis
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WHAT A TOTAL MESS. MANY PEOPLE I KNOW WHO ARE GLAS... M.HALL
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also got through but worried about the same thing... jon
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i spent 16 hours trying to get through on the phon... kevin poole
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