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Story: Companies 'ignore email complaints'

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Posted by: Anthony Eades (Friday 7 May 2004, 11:09 AM)

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I have found this for a while, working in IT i try to do most things by email but on a number of occasions my requests have been ignored , although i often come out on top as i have saved money several times after i complain by telephone and they compensate me for the bad service !

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