Toolkit
Story: Orange SPV C500: a first look
Posted by: Anonymous (Monday 18 April 2005, 11:02 PM)
I took ownership of my first C500 on 8th March and within two weeks I encountered problems with the phone. When acessing a text message the screen moved to different menus, and also the phone regularly kept 'locking up' or freezing. The only way to free it was by having to remove the battery every time it happened. Having called Orange they were quick to provide a replacement phone the following day.
It's now three weeks later and my replacement phone is now suffering the identical problems as the first. I called Orange yesterday and was advised that whilst they are fully aware of this 'problem' ,they do not accept or recognise this as a 'FAULT'. They refuse to replace this handset either with another C500, nor will they agree to a change of phone until my contract expires in 11 months time unless I pay for an upgrade. The best they can tell me is that the manufacturer of this phone is aware of the problem, and Orange simply has to wait for the manufacturer to provide a solution. In the meantime, we the customers have been supplied with goods that are not fit for purpose. Does this contravene any Trading Standards legislation? If I brought a brand new car and the only way I could unlock the functionality was by having to disconnect the battery every day, I would expect the FAULT to be rectified immediately. Has anyone else experienced the same, and if so, what advice have you been given?
Full Talkback thread
Story: Orange SPV C500: a first look
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Looks like a great product but battery life remain... Matt P -
Recent pics show a mini usb slot on the bottom so... Paul R
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When DON'T we have to buy a new handsfree kit... Mike Williams -
Hmmm... Expansys do a Mini-SD to SD adapter for a... Mike Williams
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can this be used with a GPS system? steve
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Yes, there is a GPS streetmapping program - C... Anonymous
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I have TomTom mobile 5.0 on my C500.
So yes,... Venderwel
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when are they going to realise people want to see... ian
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Does anyone know if the SPV 500 will work with the... Anonymous
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Can anyone telll me if you can send photos or... Anonymous
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Does anyone know how to unlock the spv... Malachy -
Go to the file manager, choose your file... Morris
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My SPV 500 won’t switch on. I turned if off... Diana Kwok
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i like the phone battery life is very bad not as g... john holland
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chill out!
the battery life is the best i hav... lee j
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Fully featured but menu interface could... Anonymous -
This is my first smart phone, and I must say it is... Gilbert Tuplin
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What the biggest mini SD card that this phone can... Tom Wrigglesworth
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yes check this site i think it goes to 1gb
h... Anonymous
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When the phone is in "talking mode" it is not poss... Anonymous
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My SPV C500 is just over a month old and the scree... Malcolm Davies
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Like so many others, My SPV C500 freezes and... Mike Swy
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So you chose the wrong phone. You should... Anonymous
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It's a good idea to do some researc... Anonymous
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does anyone know if the spv500... Anonymous
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I took ownership of my first C500 on 8th March and... Anonymous -
I had a replacement handset delivered to me i... Stewart Hayles
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Why can I not find out how to send using Bluetooth... Anonymous
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I have the same problem.
I like the phone in... Paul
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i am finding it hard to transfer mp3 music from pc... sue from uk
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yep I went to an orange shop and they told me i co... andy
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Does anyone know if you can transfer text messages... Chris
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does any know where to get get a keypad for the sp... nick
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