Network management Toolkit

Story: BT to block rogue diallers

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It all started when I received a bill from British telecom asking me to pay for an Emsat call for £86 .when I called BT after asking me loads of stupid question they ask me to put my complaint to a different department.
Emsat is a satellite based in France. I was told that it was more than likely a computer generated call. I checked my computer and no dialler was found, it’s a premium number.
I told BT that there was no rogue dialler found on my computer, they investigated but go nowhere. I eventually asked them to produce a deadlock letter so that I would be able to go to Otello with the complaint. After months of going from department to department, I was eventually given the dead lock letter. In the meantime BT were intimidating me by cutting my line and saying that they were going to take me to court etc etc. Each department does not know what the other is doing. After receiving the dead lock letter I sent it to otello with a covering letter. Today I received otello reply saying that BT has done nothing wrong and BT cannot be faulted for the way it has handled the matter. The fact is that BT are making a fortune from these unscrupulous companies with premium numbers using Emsat so they cannot be traced according to BT. Hundreds of BT customers if not thousands have been through this problem but BT does not have the courtesy to let other BT customers know of the problem so that they can be aware and take the necessary precautions to avoid the problem.
On the Day I received my bill there was a programme on the radio with people complaining about the same problem and there was also a article in the newspaper about someone receiving a bill for £1200 for the same type of thing. Your comments on this would be highly appreciated , if you have been in the same situation, what did you do next., as now I have been asked to pay the amount outstanding as Bt are not apparently at fault. I did not realise at the time that Otello is paid for by Bt, how does that make the investigation independent. I have decided now to take it to the Daily Mirror Newspaper to see if any help can be achieved.
I would appreciate your experience sent to: fantastic.opportunity@ntlworld.com.

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